In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

With rapid advancements in technology, manufacturers are revolutionizing their operations to achieve unprecedented levels of efficiency, throughput, and productivity. In this episode, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson welcome Stefan Schulz, Senior Vice President, Business Supply Chain Quality and Operational Development at 3M to the show, as they explore how industry titans leverage technology to drive manufacturing success, especially for their workforce. Listen in as Stefan, Scott, and Kevin discuss 3M’s global supply chain footprint, the importance data-driven decision making, tools and innovations in manufacturing technology, the use of artificial intelligence and advanced analytics, empowering the workforce through engagement and training, and so much more. Tune into this insightful episode to learn how 3M and other manufacturers are leveraging technology to fuel factory success, stay ahead in a competitive global market, and also leave with practical advice for optimizing your own digital transformation journey.