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MODEX 2026
May 28, 2026
The Supply Chain Whisperer on Why Practicality Still Wins
At MODEX 2026 in Atlanta, Scott Luton sat down with Christine Barnhart, Head of Industry Engagement & Alliances at Miebach. She is known by many across industry as “The Supply Chain Whisperer.” Their conversation covered everything from AI and supply chain maturity to workforce evolution and the importance of practical execution. Through it all, Barnhart offered a grounded perspective shaped by years of operational leadership and transformation work. And if there’s one central takeaway from the discussion, it’s this: the companies that succeed won’t be the ones chasing hype. But they WILL be the ones building resilient, executable supply chains. There Is No “Normal” Anymore Supply chain leaders have spent years navigating disruption, but Barnhart believes the industry has finally reached an important realization. “People have finally come to this conclusion that there is no such thing as normal anymore,” she explains. That mindset shift is changing how organizations think about planning, investment, and agility. Network design exercises that once happened every three to five years are now being revisited continuously. Companies are investing in tools that shorten decision cycles and improve responsiveness in near real time. The old approach that focused on “design once, optimize later” – –…
warranty management optimization
May 5, 2026
Can the Warranty Claims Process be Improved?
written by Chris Cunnane with InterSystems Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception. The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…