In this edition of This Week in Business History, Kelly Barner remembers key innovations, inventions, and firsts that took place between September 13th and the 17th. In our main story, she shares the life story of the man who fixed Thomas Edison’s lightbulb, drew Alexander Graham Bell’s telephone into reality, and made a real and lasting mark on his community. We’ll also hear about the release of Super Mario Bros., find out why the founder of General Motors hated cars, and wish a happy birthday to Agatha Christie and Wendy Thomas.
More Podcast Episodes
supply chain
Podcast
June 19, 2024
Sync Up for Success: Tips to Tackle Peak Season
Prepare your supply chain for peak season success with actionable insights from industry experts. In this episode, hosts Scott W. Luton and Kim Reuter are joined by special guests Wes Arentson and Tony Thrasher from SPS Commerce to discuss essential strategies for navigating the busiest time of the year. From making the right investments in Q4 preparation to the importance of post-mortem reviews in Q1, our experts share invaluable advice on optimizing your logistics and retail operations. Gain insights into building strong vendor relationships, embracing automation, and leveraging data analytics for demand forecasting. Whether you’re a logistics professional or a retail supply chain enthusiast, this episode equips you with the knowledge to enhance efficiency, prevent disruptions, and, ultimately, delight your customers. Tune in for a comprehensive guide to mastering peak season logistics and making strategic decisions that drive success throughout the year.
return management
Podcast
October 20, 2025
Ask Me Anything on Reverse Logistics & Returns
In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact. This episode is hosted by…