In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline—welcome to The Buzz, powered by DOSS! Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making—and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times. Key Learnings & Takeaways: Returns are a $700B opportunity—customer experience now defines brand loyalty Easy, frictionless returns can drive repeat purchases and long-term loyalty Manufacturing data is improving—but decision-making frameworks are lagging Visibility isn’t enough—leaders need actionable insights, not just dashboards Only 9% of manufacturers can identify root causes in real time—leaving many stuck in firefighting mode Boeing’s recovery highlights the long road from lost trust to regained confidence Execution > strategy—top organizations are…

Early in 2023, the Reverse Logistics Association held its 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet, with over 350 member companies and over 800 people registered for the event, which featured a pitch competition, awards ceremony, top notch content, and – of course – plenty of networking time. Tony Sciarrotta has been the Executive Director of the Reverse Logistics Association since 2016 and is a return guest and co-host in the Supply Chain Now Reverse Logistics Series. Tony has also held a variety of sales and marketing positions in the consumer electronics industry, including President of Reverse IT Sales & Consulting and 25 years at Philips Consumer Lifestyle. In this classic Supply Chain Now episode, Tony joins host Scott Luton to share his main takeaways from the event and to shine the spotlight on top trends in reverse logistics: • How new software is automating the business decisions about whether each return should be liquidated, resold into the secondary market, or sold via a special business channel • Why he is challenging business leaders to prioritize reverse logistics by appointing someone at the VP or even the C-level to own their management…