Every year, Americans return nearly a trillion dollars’ worth of products. But once those items leave our hands, most of us never think about where they go—or what happens next. In Remade in America, hosted by Deborah Dull, Supply Chain Now takes listeners inside the little-known world of reverse logistics, where returned products are sorted, resold, recycled, repaired, or too often, discarded. What emerges is a complex and fragmented system struggling to capture more than $200 billion in lost value—along with critical materials that could power a more resilient, sustainable economy. This special feature explores the people, processes, and infrastructure behind returns, revealing both the challenges and the massive untapped opportunity hidden in plain sight. From outdated systems and disconnected networks to innovative approaches reshaping how products are recovered and reused, Remade in America uncovers what’s really happening after “return” is clicked. Along the way, Deborah asks a provocative question: Is “Made in America” still the right goal—or is the future about something more powerful? What if the real opportunity isn’t just making more, but making better use of what we already have? Through expert insights, real-world stories, and on-the-ground perspectives, Remade in America redefines how we think about returns,…

Bobby Holland is a man in the know. Nearing four decades of broad-based data processing, software engineering, and consulting experience, he is now the Vice President/Director of Freight Business Analytics, and in charge of the U.S. Bank Freight Payment Index. Published every quarter by U.S. Bank, it has become a go-to source of information for freight shipping trends at a national and regional level. Joining Bobby on this episode of the podcast is the returning Eric Olson, Sales Support Operations Director at Total Quality Logistics (TQL), where he has spent almost 20 years working in a variety of management roles. Listen in as the conversation focuses on the U.S. Bank 2023 Q4 Freight Payment Index, based on billions of dollars worth of spend data. Bobby reveals that one region of the country saw a huge drop in shipments of more than 25% year over year. Insights such as this, underpinned by raw and unquestionable data, are why companies such as TQL and supply chain professionals like Eric turn to it for valuable insights that help to underpin their own strategies. Through the podcast, the duo talk through seven key takeaways from the 2023 Q4 report, explaining some of the trends…