Operating conditions for supply chains continue to shift faster than most organizations can plan for. Labor pressures, evolving customer expectations, geopolitical uncertainty, and increasingly complex global networks are forcing leaders to rethink how decisions get made and how teams stay aligned when certainty is no longer guaranteed. In this episode of Supply Chain Now, Scott Luton is joined by Mario Morhy, Vice President, Integrated Planning at Sam’s Club, Mike Gomes, Vice President of Supply Chain North America at Perfetti Van Melle, and Rodrigo Alponti, Senior Vice President Global Supply Chain at STADA Group. Together, they reflect on how supply chain leadership has evolved over the past year, moving away from linear optimization toward adaptability, resilience, and closer collaboration with customers and partners. The panel also explores how AI is accelerating the pace of insight and action, enabling faster scenario planning, stronger visibility, and more empowered teams. Rather than replacing people, AI emerges as a decision-making copilot, freeing leaders to focus on risk, tradeoffs, and long-term value. The conversation closes with practical leadership takeaways on learning faster than competitors, asking better questions, and building cultures that can turn volatility into advantage.   This episode is hosted by Scott Luton, and produced…

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…