In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline—welcome to The Buzz, powered by DOSS! Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making—and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times. Key Learnings & Takeaways: Returns are a $700B opportunity—customer experience now defines brand loyalty Easy, frictionless returns can drive repeat purchases and long-term loyalty Manufacturing data is improving—but decision-making frameworks are lagging Visibility isn’t enough—leaders need actionable insights, not just dashboards Only 9% of manufacturers can identify root causes in real time—leaving many stuck in firefighting mode Boeing’s recovery highlights the long road from lost trust to regained confidence Execution > strategy—top organizations are…

Supply chains across Africa are being reshaped by sustainability pressures, public health needs, digital transformation, and the growing recognition that supply chain is ultimately about people. In this episode of Supply Chain Now, Scott Luton is joined by special guest host Jenny Froome, Founder and Director of Upavon Management, along with Liesl de Wet, Head of Accelerated Organisational Sustainability at Unitrans and Champion at the Africa Supply Chain Excellence Awards (ASCEA), and ASCEA 2025 award winner Angelina Cumba, Manager, Access to Health Products at VillageReach. Together, they explore the major trends shaping African supply chains today, from climate-related disruption and technology adoption to public-private collaboration and the need to strengthen local capabilities. Scott, Jenny, Liesl, and Angelina also spotlight the fifth anniversary of the Africa Supply Chain Excellence Awards and the program’s role in celebrating innovation, resilience, and real-world impact across the continent. The conversation highlights why strong supply chains depend on solid fundamentals, continuous improvement, and leadership that is both practical and purpose-driven. From humanitarian success stories and public health transformation to lessons in sustainability and system design, this episode offers a powerful look at how African supply chain leaders are solving complex challenges and creating models worth learning…