In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

The energy industry is increasingly leveraging AI to analyze data from drones and sensors to predict future energy failures, reduce downtime and maintenance costs, and even optimize energy production by accurately predicting energy demand. A recent report by McKinsey estimated that AI could potentially enable the energy sector to realize up to $1.3 trillion annually by 2035. In this episode of Supply Chain Now, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson explore the transformative impact of AI on the energy sector. Discover how AI-driven innovations are enhancing operational efficiency, predicting failures, optimizing energy production, and driving sustainability goals. Learn from industry leaders like Georgia Power and Constellation Energy on their AI journey towards improved operations, safety, and achieving net zero commitments. Tune in for an insightful discussion on the future of energy.