In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

The current market volatility is making disruptions commonplace, so how can you anticipate and navigate an ever changing landscape? In this episode of Supply Chain Now, hosts Scott W. Luton and Allison Giddens delve deep into the turbulent waters of supply chain management with industry experts Nathan Crocker and Drew Herpich from Nolan Transportation Group (NTG). Nathan Crocker shares his decade of experience in drayage operations, offering invaluable perspectives on strategic decisions, cost understanding, and the significance of diversification in today’s shipment landscape. Drew Herpich, NTG’s Chief Commercial Officer, highlights the essentials of planning capacity and connections at ports, shedding light on how inflation and capital constraints impact shipping decisions. From discussing how to use historical data to predict shipping timelines to the challenges posed by fluctuating interest rates, this episode covers it all. Listen in and also gain insights into the importance of choosing the right partners to handle unpredictability in supply chain dynamics effectively. Prepare for actionable insights that could profoundly impact how you manage logistics and make strategic decisions.