In this classic episode of TEKTOK on Supply Chain Now, hosts Karin Bursa and Scott Luton welcome Paula Rosenblum to the podcast for a retail pulse check.
Welcome to TEKTOK Digital Supply Chain podcast, where we will help you eliminate the noise and focus on the information and inspiration that you need to transform your business, impact, supply chain success, and enable you to replace risky inventory with valuable insights. Join your TEKTOK host, Karin Bursa, the 2020 Supply Chain Pro To Know Of The Year. With more than 25 years of supply chain and technology expertise and the scars to prove it, Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and tell their success stories. Join the conversation, share your insights, and learn how to harness technology innovations to drive tangible business results. Buckle up, it’s time for TEKTOK, powered by Supply Chain Now.
Karin Bursa (01:13):
Hey there, Scott. How are you today?
Scott Luton (01:17):
Fantastic, Karin. Great to be back with you here, TEKTOK version of Supply Chain Now live. How are you doing?
Karin Bursa (01:23):
I’m doing great. I want to welcome all of our supply team movers and shakers to the conversation today as well. And it’s always a thrill to be here in a livestream, where we get to actually hear from our community members and get their perspective on a number of things as well.
Scott Luton (01:40):
Absolutely. They always bring it, bring their A game, bring their Atlanta Hawks game to the stream today.
Karin Bursa (01:47):
That was quite a comeback last night. Everybody here in the Atlanta marketplace, I think, are still living off of that last couple minutes of the game coming behind. What was it, 25 points or 23 points?
Scott Luton (02:01):
Twenty-six. But who’s counting?
Karin Bursa (02:02):
Scott Luton (02:04):
You know, other than soccer, it’s good to see Atlanta teams come back or close it out. And it’s a three to two lead, so we got to win that one more game to really win the series against a really talented six years team. But, hey, I digress. You might can tell Hawks is kind of front and center for me here this morning.
Karin Bursa (02:25):
Yeah. Sports in general is always kind of front and center for you. And you are number one fan of all of our Atlanta teams, so we love that about you. But, you know, Scott, one of the things is, life seems to be returning to more normal kind of cadence, more normal engagement. I told you that I had my first out of state business trip last week. So, planes, trains, automobiles, Uber’s conference rooms packed with 15 or more people in them. And it felt strange. I mean, it had been 14, almost 15 months, since I’ve been on a business trip, which is the longest I’ve gone in 20 plus years. And it was surreal at times to be in 3D with a room full of people and just how much that kind of filled my soul. I got to tell you, it was great to see the airport was busy. My plane was packed in both directions. So, other than having to wear a mask from the time you drop your car, to get on the plane, on the plane, you know, until I got to the hotel. So, that was probably a good six-and-a-half hours with a mask on the whole time. It’s a little like Darth Vader, you know, after a while. You know, all of the TSA, everybody working at the airports, really working hard to make it a good experience for our travelers.
Scott Luton (03:46):
I love that. I love hearing that. That is definitely uplifting. We are seeing a lot of normalcy across the states. But as we always talk about, Karin, we got to get a whole globe into this post-pandemic environment so that all of our dear friends across the globe, whether it’s Srinivas in India or folks elsewhere, they can get a taste of that normalcy that you’re speaking about. Because I tell you, that is definitely a welcome sight. But today, for today’s conversation, what is the theme for today, Karin?
Karin Bursa (04:16):
Yeah. Yeah. Well, today, we are going to get a retail pulse check. So, what’s going on with retail? I think we all know that retail in general has just been hit really hard throughout the pandemic. And, of course, when retail gets hit, all of the suppliers to retail get hit in the mix. But we’re seeing some interesting things. You know, Scott, I was out doing a little Father’s Day shopping. So, reminder to our audience, Father’s Day is coming up this weekend, make sure you at least get a card or give a call to your favorite father or fathers – plural – and let them know how much you care about them. But I was out shopping, which I haven’t done a lot of in-person shopping recently, but I was shocked at how many people were shopping and the bags they were carrying. I mean, people are buying, there’s a lot of shopping going on. So, it was interesting to see that some of the stores, like apparel, outdoor sporting goods – you know, my husband is a big outdoors guy – lot of shelves not fully stocked in the stores. So, purchases are being made, but that supply chain that’s serving all these retail channels, I think, we’ve got a little catch up to do.
Scott Luton (05:25):
Agreed. Completely agree. Well, we’ve got a wonderful guest we’re going to introduce and bring into the stream here momentarily. I want to knock out a couple of program notes, say hello to a few folks. And then, Karin, we’re going to jump right in with our wonderful guests.
Karin Bursa (05:37):
Scott Luton (05:37):
First, a couple of points here, so speaking of retail and speaking of big names in retail, if you’re a golfer, you certainly know PING. If you’re not a golfer, you probably know PING. Next week, we’ve got a wonderful webinar teed up, free to join us, all about supply chain transformation with PING supply chain leaders and our friends at John Galt Solutions. So, y’all join us for that. We’ve got a link to register in the show notes. And, Karin, can you hear me okay? Is my mic coming in loud and clear?
Karin Bursa (06:01):
I hear you. You sound good. And I caught that we’ve got it teed up and PING, I got that. So, no music to accompany that, but nice job.
Scott Luton (06:10):
Thank you very much. We need a little drum set in the background here.
Karin Bursa (06:14):
Scott Luton (06:15):
But join us next Tuesday, I think it is, June 22nd for that event. And then, hey, we’re really excited with partnering with Lora Cecere – the one only Lora Cecere – for the Supply Chain Insights Global Summit in September 2021. Karin, as you know, we’re going to be the exclusive provider and broadcaster of the virtual version of the event. Now, you’ve got to register. I can’t say this one’s free or else Laura might come break my legs, but join us. We’ve got an outstanding speaker lineup that is building by the hour, it seems. And I think it’s going to be really a one of its kind hybrid event, both virtual and folks in-person there in Franklin, Tennessee. We’ve got a link to register for that in the show notes as well.
Scott Luton (06:58):
Okay. So, we’ve got a lovely audience here. I’m getting texts. Thanks. I give a shoutout to the one and only Greg White, who is giving me a heads up about maybe an audio issue on my end. That’s why I was checking with you, Karin, and make sure you can hear me and all my bad dad jokes. Let’s say hello to a few folks that have already joined us in the cheap seats. Srinivas from India. Great to have you back once again on a livestream. Shoby from Dubai via LinkedIn is with us here today, welcome. I look forward to your comments and take on today’s conversation. Ravi also via LinkedIn. Tom Holden from Louisville, Kentucky. And, Tom, thank you for letting us know where you’re tuned in from. Ravi and anyone else, that chimes in, hey, tell us where you’re watching from. It’s always neat to see how close the world is. It gets really small the more you dig in. Mark Preston, fellow Hawks fan, Karin. Hello from Peachtree City. And, Mark, of course, on the board with the Association for Manufacturing Excellence, doing good stuff there. Peter Bolle all night and all day is with us here today. And Gary Smith is back from New York City. Gary hope this finds you well.
Scott Luton (08:08):
Okay. We are on a tight schedule today. Our guest has a hard stop, and I’ll tell you the warm up conversation, Karin, I can tell, not only is this going to be fun, but our guest has talked about a pulse, has her fingers. She might be the pulse of retail.
Karin Bursa (08:22):
Scott Luton (08:22):
But tell us a little more who we’re going to be introducing, Karin.
Karin Bursa (08:27):
Yeah. Absolutely. So, we’re going to really focus, kind of do a retail pulse check. And our guest today is Paula Rosenblum. And Paula is the Founder and Managing Partner for RSR Research, so Retail Systems Research and they shortened it to RSR Research. I’m so excited to introduce Paula to our community. And so, this will be the first time that we’ve been able to have her as a guest here. Paula is one of the top 50 retail technology influencers. I would tell you, she’s probably one of the top ten retail technology influencers. And brings such depth to the conversation around the retail supply chain, both store operations but all the way back in working with partners to source goods and move them to market. Paula, she’s got a regular contribution that she does with Forbes as well, and has been quoted in Wall Street Journal, Washington Post, and many other publications. So, I’m super glad she’s with us here today on Supply Chain Now and on a TEKTOK livestream. And here she is. All right. Paula, your first swoosh. Welcome.
Paula Rosenblum (09:38):
Thank you. Thank you so much for having me. Hi, everybody. If I know you, nice to see you again. If I don’t know you, nice to meet you.
Scott Luton (09:45):
Awesome. Well, Paula, we got so much to talk with you about and learn from you about. But really quick, you’re in Miami where you’ve been since, I think, in the mid-2000s.
Paula Rosenblum (09:54):
Scott Luton (09:54):
Tell us one thing that you love to do when you’re not dishing on all things retail. Where do you love to spend your free time?
Paula Rosenblum (10:02):
Oh, I actually really enjoy photography. And one of the lesser known facts about Miami is, it’s one of the street art capitals of the world. So, I actually go down and I take a lot of photographs, a lot of street art. And then, when I feel in a different kind of mood, I’ll go off either to the Everglades or up to some wetlands and take photographs of wildlife. Those are kind of my favorite hobbies at the moment.
Scott Luton (10:28):
Love it. Well, we’re going to be looking for some tips about Miami. We’re talking pre-show. Greg and I and some of the gang will be down in Miami with our friends from OMNIA partners in September. And we’re going to call you with some questions and some insider tips because we understand Miami looks a lot different than our last time in the city quite some time ago.
Paula Rosenblum (10:47):
It does. It’s all grown up now, as they say.
Scott Luton (10:53):
All right. So, Karin, where are we going to start the conversation with Paula today?
Karin Bursa (10:58):
Well, I’m going to kind of start at the beginning. So, Paula, retail has been in the midst of a huge transformation for three or four years now, and then the pandemic hit, right? So, now, we’ve been through a good 15 months of retail under this global impact of a pandemic. And I know that you participated in a recent event, the CXO Summit that is put together by our good friend, Cathy Hotka. And so, you’re fresh off that. And the opportunity to meet with a lot of your friends and meet some new friends as well would love it if you could give us just your pulse on what’s going on, what the priorities are from that event.
Paula Rosenblum (11:43):
Sure. The mood was very upbeat. It was totally enjoyable for me to actually connect and talk to retailers in a comfortable environment. Normally, when I go to physical conferences, I tend to be cloistered over by a table. And I actually networked more on the virtual conference than I do in general conferences. I mean, there was obviously the sense of mind’s blown, you know, look, what’s just happened. I spent a fair amount of time talking about the workforce and what’s the future of work from home versus work at the office and mutual advantages. It was a lot of CIOs, a lot of CISOs, marketing folks. It was a good group of people and we really quite enjoyed ourselves.
Scott Luton (12:33):
Wonderful. Well, you know, retail is fascinating. It was fascinating before the pandemic and it certainly is even more intriguing now. Part of the silver lining here is all the innovation is taking place and how it’s also accelerated digital transformation. And in many cases, it has improved the customer experience. You see a lot of organizations getting much more serious about that and acting on that. But any other takeaways. It sounds like it was a great event you were at. Any other key takeaways before we move on?
Paula Rosenblum (13:01):
I mean, there’s no doubt – and this is thematic, both at the CXO Summit and in everything else – that COVID was the great accelerant. And so, trends that were nascent before the pandemic erupted really quickly and really kind of dramatically. And so, all of a sudden buy online and pickup at curb became a thing. Grocery home delivery, which was something grocers, I think, were paying a lot of lip service to but not really keen to do, exploded. That was the biggest thing was the accelerant. And the next phase is to catch up technologically. Because with some exceptions, like, for example, Walmart and Target had spent a couple of years preparing for this. Others really just kind of went for it. Did whatever they could, either they offloaded it to Instacart or one of the other major delivery companies. But that was really the big thing that we talked about. We built a supply chain that was built for efficiency and, all of a sudden, it required agility, and that was a challenge.
Scott Luton (14:18):
All right. So, Karin, one of the things we’ve talked about a lot here at Supply Chain Now and on TEKTOK has been returns and reverse logistics and that side, which, as we all know, can really eat away at those margins for any organization. So, fortunately, we’re seeing a lot of emphasis placed on those specific skillsets that reverse logistics and returns optimization require, including with our friends over at the Reverse Logistics Association. I think we’ve got our next livestream teed up with them in July with the group at Cisco, with a C. Looking forward to that. But, Paula, a question for you. You know, what are you seeing in this space? What are you seeing around priorities for reverse logistics? And when it comes to new emerging trends related to that area, what would be some of your thoughts there?
Paula Rosenblum (15:06):
One thing that is important to know and remember is that, particularly for apparel, when you don’t have a fitting room, returns basically replace the fitting room. So, if you think about when you go shopping, the number of items you bring into the fitting room versus the number you actually take home with you, extrapolate that out to buying something and taking delivery at home. And so, in that universe, a return rate of 25 percent is considered superb. And that’s expensive. That eats away at margin, for sure. It eats away at labor. And believe it or not, this is not new.
Paula Rosenblum (15:44):
I mean, way back in prehistoric times, I designed a return management system – I did – for a catalog retailer. I really did. It was Chadwicks in Boston. I don’t even know if they still exist anymore. And it wasn’t simple. It was complicated because you had to decide the disposition on the product when it came in. You knew it was going to be a big number, you had to decide on the disposition, you had to keep track of it on and on and on and on. Now, we’ve taken that and we’ve said, “Well, you can return it anywhere because it’s an omnichannel tenant”. So, there’s two problems that happen. One is that it eats away at margin. And the other thing is that it really distorts your available inventory. Because is it really back? Is it saleable? There’s really a lot of issues that have come along. And then, you know, with all respect to my friends who do fitting systems, et cetera, et cetera, it’s not going away because, again, think about going to the fitting room and think about how many things you actually take home from the fitting room.
Karin Bursa (16:48):
Yeah. Yeah. And I’m with you. And, you know, I’m all about ease. And, like many others, have done a lot of online shopping over the last 15 months or more. And I got to tell you that the ability to do returns in a simple and easy way is part of my decision process today. Absolutely. In fact, I just ordered some cushions for the patio furniture. Out of, like, eight cushions, one was not what I expected. And the hassle of returning that one cushion, I probably won’t buy from that retailer again. That’s the way I feel.
Paula Rosenblum (17:23):
I believe you. I’ve gotten into squabbles with vendors who wanted me to return 36 inch tabletops that came in ship. And I’m, “No. I’m not doing that. Sorry.”
Scott Luton (17:36):
Really quick, I want to recognize a couple of folks and, Karin, we’ll continue with talking returns, I think. Gary Smith says, “COVID got retailers off their keisters.” Agreed. Let’s see here. Marisa – welcome, Marisa. Marisa is tuned in via LinkedIn from Trinidad and Tobago. Welcome. Welcome. Rhonda, great to have you here. She said she’s a little bit late because she was on a call talking men’s health. Hey, we appreciate that. It’s good that folks are thinking of men’s health these days. It’s wonderful. And let’s see here, Peter says he’s going to be cruising roof down, wind in the air, and thankful for all that life —
Karin Bursa (18:09):
He’s got the top down.
Scott Luton (18:11):
Yes. And I’m so jealous. He’s got a convertible, Paula, and lives up in Canada. And he always puts that convertible sports car in our face. So, we’re all jealous around here.
Paula Rosenblum (18:22):
I have one too. It’s just this is the time of the year the top goes up.
Karin Bursa (18:26):
I was going to say it’s probably getting too hot now in Miami for the top to be down. Paula, on TEKTOK, so, you know, one of the things that we focus on in this particular podcast is digital, digital impact, digital supply chain. And you and the team at RSR have done some really interesting research in 2020 in the midst of COVID around artificial intelligence and enablement, specifically for the retail supply chain. So, I would love it if you could share just a couple of examples with us, some aha moments, if you will, from that benchmark report.
Karin Bursa (19:04):
And by the way, I know they’re going to ask, Scott, but Paula is allowing us to make that available. So, that’ll be in the show notes and everybody can download that. So, I really recommend you take a look because there’s lots of information in there that might help you in putting together your next steps. But, Paula, when you look at that research – and I know you’re living it every day – give us some insights around how artificial intelligence, how digitization is helping retailers make this transformation. I love your phrase about COVID has been the great accelerant.
Paula Rosenblum (19:40):
It has. It really has. I mean, to the surprise of no one, actually, we found that the import supply chain was more disruptive and it continues to be. And by the way, the sporting goods shortfalls have been going on since the middle of a pandemic because some people picked up the COVID-19 pounds and others actually took the opportunity to get really, really healthy.
Scott Luton (20:07):
I’m working on reverse logistics of those COVID-19 pounds. Any tips there, Paula, would be great.
Paula Rosenblum (20:14):
So, what we found is that, those who are buying consumer brands want to be able to monitor the supply chain and make adjustments in real time. Those who are vertically integrated need more flexible sourcing strategies, which is something Karin will tell you I’ve been, you know, singing about for a very long time. And omnichannel selling just hasn’t been as profitable as one would expect. And, again, a lot of it has to do with the return rate and the amount of handling that happens. I don’t think we realize how much work the customer actually does in a store versus a store employee.
Karin Bursa (20:53):
Interesting. I mean, that’s an interesting comment, how much the customer does, how much work the customer is doing.
Paula Rosenblum (20:59):
It’s a thing. I mean, there’s been a lot of talk lately around Amazon Go and cashierless check out. And there are a few of us, Cathy included and I, who both say, “You know, I didn’t sign up to be a grocery worker. When I go to a grocery store, there’s somebody to do stuff for me.” And forgetting about the shrink implications, et cetera, et cetera, it’s awkward. You know, it’s challenging. So, that was a big takeaway. And we can see that NAI enabled supply chain create some real opportunities, particularly for inventory visibility, for evaluating the state of a supply chain route at any point in time, or a supply chain network, and creating an opportunity to do something different.
Paula Rosenblum (21:48):
One thing I will say – and this is not from the report, this is from my experience – the domestic supply chain issues that happened earlier in the pandemic, in my view, were inexcusable. I think they were predominantly caused by the fear of the bullwhip effect that it was going to end really quickly, like a hurricane or a blizzard or one of those one-off events within three or four days, and they fill it back up again. And there wasn’t a manufacturer in the world who wanted to get stuck with high cube, low margin items, like toilet paper on the shelves. So, there were thousands of reasons given mostly blaming consumers for why there was none, and that they were hoarding, and there was a run on them, et cetera, et cetera. But, in fact, I do believe – and no one has called me out and said, “No. You’re wrong. It’s not true.” – that it was all about the manufacturers choosing not to ramp up for quite some time.
Paula Rosenblum (22:44):
And when they did, they did the oddest thing. Because, I mean, to me – and I hate to keep talking about toilet paper. There’s something odd about it – but it’s really a prime case study. Because the first place I was able to get toilet paper of any consequence was Walmart. And what was odd to me is, now, you’ve started producing it again, why are you producing it in 36 packs? I would never buy 36 rolls at one pass. You know, so there were so many mistakes made in so much fear that there was going to be things stuck on there up the supply chain shelves that, I think, there’s a lesson to be learned there, but I’m not clear what it should be because you couldn’t have forecast what happened. It was such a singularity.
Scott Luton (23:37):
Well, I think one of the lessons learned is, if you think your sector or your company is a bit insulated and special, hey, if it can impact toilet paper to the degree it did, it can change and disruption can impact anybody. So, don’t feel safe. So, you’re talking, Paula, about earlier in your career – and before we talk about some organizational changes from the report – I want to share this from Gary Smith. He says he started his supply chain career in catalog returns at JCPenney, where he had a 30 percent return rate, which was common then. And it’s still the rate for e-commerce now. “The more things change -” he says “- the more they stay the same.” Quick comment there, Paula.
Paula Rosenblum (24:15):
Well, it’s exactly what I said before, it’s absence of a fitting room. It’s really simple as that, is that, a return becomes a proxy for a fitting room. Unfortunately, it’s more expensive because you’ve got to reverse, you’ve got to pay the credit card fee on both sides, you’ve got to process the product which is no longer – and there’s only so much that can go wrong with it in a fitting room. There’s a lot more that can go wrong with it if it’s been traveling. So, it’s never going away, from my perspective. I agree completely.
Scott Luton (24:44):
That’s right. So, let’s talk about some organizational changes, any observations there related to the report?
Paula Rosenblum (24:49):
To the report? No. The report was really all about just using AI to help track demand, to help track where product is moving, where it’s getting stuck. Particularly, if you use it in combination with location analytics, you start to find out where problems are coming from and how they’re affecting the route of both customers, and employees, and products to the store or to wherever they’re going. So, that was really important, I think, to understand.
Karin Bursa (25:19):
So, Paula, when you speak to that, one of the areas that AI was applied earlier, probably before pandemic, was around demand and looking at multichannel operations. So, I’m curious if there are any insights from the research that indicate better channel alignment, especially given that the last 15 months have probably seen a tremendous shift into direct to consumer for many of the retailers as well. Will they get the signals for a return to the store? What’s your thought? Do you think the AI is going to adopt to those near term signals pretty quickly or what’s your feel?
Paula Rosenblum (26:04):
Honestly, no. I think that just as 2020 was a singularity, 2021 is a singularity. I don’t think there’s any doubt we’re going to have a killer back to school season. I don’t think there’s any doubt we’re going to have a strong holiday season. I don’t think there’s any doubt there’s going to be more people in stores. But do I think that’s going to stick? I don’t. One example I use, for better or worse, is, going back to restaurants. As we talked about earlier, I’ve been fully vaccinated since Valentine’s Day was when the end of the second week after my second shot. And so, I started going to restaurants, eating outside or inside, or whichever I was feeling safe doing. And at some point, I got sick of it and I started eating at home again. So, I think that’s what we’re going to see is this pent up demand, “I want to go out. I want to be at someplace.”
Paula Rosenblum (26:54):
I was down in Bayside, which is a tourist area in Miami, and it was packed. And it was like, “Well, I want to go for a boat ride around the bay. I want to take a look.” And I was like, “Well, I’m not doing that again.” So, if they try [inaudible] it was so crowded. And so, the point being is that, it’s going to be very hard to forecast 2021, beyond saying it’s going to be killer, assuming that the product here because, from my perspective, the supply chain is still very, very broken. I have friends who live out in LA who tell me they see the ships floating around offshore on that tour. Interestingly enough, that I took out at Bayside, we passed the Port of Miami, and there were very few container ships there because they’re not picking the alternative routes. But the ones that were there, you would think in this environment, they’d be working 24/7. They weren’t. It was a Saturday or a Sunday. And the container ship was sitting there completely stuck, chockablock full, not moving. So, we have still a broken supply chain.
Scott Luton (28:05):
Yeah. No kidding. And for long there’s going to be a yellow navy out there on the west coast, much like, if y’all remember several decades ago, in the ’60s and ’70s, ships got stuck in the Suez Canal because of the conflicts that were going on there, and stuck, like, for years. And they even developed an HOA, a local council, as part of the ships that were stuck in Suez Canal with all the ships staying in the west coast ports, as long as they are. Who knows? We might see a local election there for deciding port issues.
Scott Luton (28:39):
But I want to share a couple of quick comments here. We’ve got some good ones.
it starts with, A.A. loves your analogy, Paula, about the bullwhip effect, ending as quickly as the hurricane. He loves the concept and the analogy.
Paula Rosenblum (28:52):
Scott Luton (28:52):
Kedar or Kedar – if I got that wrong, my apologies – “Great insight, Paula. A 30 percent return rate is a proxy for the fitting room. It’s never going away.” Excellent point. Great call out there, Kedar. Thanks for joining us here today. And, Peter, it’s a long comment here, and I’m not going to cover Paula up there. But he’s talking about how you’re right on point. Evidently he went on a rant on a separate livestream and it looks like you’ve given him some new ammunition, Paula,which is good. It’s dangerous with Peter Bolle. All right. So, Karin, where do we want to go next with Paula?
Karin Bursa (29:25):
I want to talk a little bit, you mentioned very briefly, Paula, in the CXO event, that workforce was part of that discussion, right? And workforce also is part of the discussion around technology. But, also, we’re seeing hesitation of some workers, skilled and unskilled workers, returning to work, if you will. What kind of impact do you think that’s going to have on the retail sector? You know, some of the store workers, what’s your thought?
Paula Rosenblum (29:57):
Well, let’s put the store workers over here for a second and let’s start with the home office. There’s no doubt that the nature of work is not going to ever be the way it was, and that’s actually going to drive profitability for retailers. What came out at the CXO Summit – actually, I’m sorry, I didn’t write more about it because now everyone’s picked up on the concept, which is that, there’s going to be a lot of people who’ve decided, “Hey, this is pretty cool. I can live where I want. I don’t have to be stuck in a little box. And I can get my work done. And the only thing I’m missing is that I can’t turn to the guy standing next to me or sitting next to me and say, ‘Hey, how do I do that?'”
Paula Rosenblum (30:41):
So, I think that the nature of work has changed forever. And there’s going to be three kinds – this is for home office workers. There’s going to be the, “I’m just working from home. The commute time is a waste of productivity and energy.” There’s lot of, “I’ll go in a couple of days a week so that I don’t go crazy just being here with my kids and checking up with, you know, anything new that’s happening.” And then, finally, “I can’t be here anymore. I want to go back to work.” And I think we’re going to see a combination and retailers are going to be happy to oblige.
Paula Rosenblum (31:09):
With regard to the stores, I think Walmart has really set the tone. And part of that is good and part of it is not so good. The good part is that they’ve absolutely acknowledged and recognized their employees, and given them bonuses, and raised their money. Recognized that their frontline employees, which was, I think hard for them to swallow. On the flip side, the store profit model is what it is. You can’t change it. It’s built on a set of assumptions. You know, here’s the profit side, here’s the revenue side, here’s the expense side. And payroll expense is already the second highest expense after real estate that you could have.
Paula Rosenblum (31:50):
So, the challenge becomes how do I keep stores profitable, right? And so, Walmart’s trying to self-checkout because they have absolutely been better to their employees. Everything I was reading on social media today is saying that’s not being met by a warm response at all. I’m not going to spend a lot of time talking about the cashierless checkout technology. I don’t believe in it. And that’s as much of that. It will not scale. They will not pay. It will not happen. That’s all I’m going to say about that today. Unless, you can call me on it.
Karin Bursa (32:27):
Tell me how you feel. Tell me how you feel about that.
Paula Rosenblum (32:30):
Like I said, I didn’t sign up to be a grocery worker. I think I said that before we started.
Karin Bursa (32:36):
And I certainly don’t want to wait in line to do my own self-checkout.
Scott Luton (32:40):
Well, you just got to watch out for the folks that bring a buggy full of 2,000 items and 800 coupons, you’ll be there for hours. So, don’t get behind those folks. But if I can go back to the workforce, where Karin started the questioning. I was scrolling across LinkedIn, I can’t remember who was speaking to this. But, you know, with diversity, equity, and inclusion initiatives really rising to the forefront in terms of priority, one other element, I think, that this writer was talking to is, we’ve got to factor in our remote workers in making sure that they’re well-represented, and included, and feel like they’re part of the organization. And that’s just one more wrinkle when it comes to leadership and managing workforces effectively. Any commentary there, Paula?
Paula Rosenblum (33:29):
No. That came out of the CXO Summit and it’s come out in other conversations I’ve had, is, how do you infuse the culture of the company in these workers that you may never take. My buddy over at Vitamin Shoppe, Andrew Laudato, is already hiring people from completely other states. And there’s a whole bunch of reasons why he’s doing that. One of them is that, his home office is in Paramus New Jersey, which isn’t a cheap place to be. The cost of living in other places in the country is cheaper. Finding data scientists or particular specialists is really a challenge, and so if you can go get them from anywhere and let them stay where they want to be, all the better for you. The challenge is how do you inculcate these people with values. And I think if you look at the trade-off between flying people in a few times a year versus building office space, maintaining the office space, cleaning the office space, it still works out to a plus.
Karin Bursa (34:26):
Yeah. Yeah. Let me ask about – you mentioned – data scientists and I think that’s really important. So, just to kind of draw together some of the workforce conversation, but also this conversation about retail and leveraging artificial intelligence. You know, a data scientist or a team of data scientists can be a very expensive investment, especially if they don’t have a lot of focus. And sometimes they get bored also, they want to solve new problems each and every day versus solving a problem and really, maybe, honing it for repeatability over time. What are you seeing or how is that influencing, maybe, the selection of technology that’s going to incorporate, some of that artificial intelligence? Or do you see retailers as investing in their own teams of data scientists?
Paula Rosenblum (35:17):
It really depends on the size of the retailer. My understanding is that Target is paying 350 grand for a data scientist these days. Others are absolutely depending on their vendors, you know, their tech vendors, and they expect to get more easily consumable data and information. You know, you shouldn’t need to have men in white coats taking care of it or the data scientist. It should be user-friendly with a visual intuitive frontend. That’s what I see kind of happening. But there are those who are trying to get a big – you know, the mega retailers are absolutely trying to get a leg up. But 350 grand sounds like a lot in retail, I’ll tell you what, they can make more than that in financial services, and that’s the core problem.
Karin Bursa (36:04):
Yeah. Yeah. And I hear that in a lot of different supply chain disciplines as well, that once those teams get some good results from the time investment and talent investment, it’s hard to keep that data science team engaged because they get pulled away for other opportunities in other industries as well.
Paula Rosenblum (36:27):
Yeah. And that’s real. And retailers can’t compete on a dollar basis. It’s absolutely on the vendors. There’s no doubt in my mind that it’s on the vendors to create easily consumable analytics.
Scott Luton (36:38):
Paula, we’re going to have to have you back for part two. There’s so much that we want to talk with you about, and then we’re kind of approaching your hard stop.
Paula Rosenblum (36:44):
Scott Luton (36:46):
I want to share a couple of quick comments. Luz Maria is with us via LinkedIn. Appreciate that feedback. And she is from Peru, so welcome. Thanks for tuning in from Peru. Maria is tuned in from Philippines, welcome. Thanks for being here part of the conversation. And a couple folks are commenting, that cashierless checkout line, I think, has got everybody’s attention here. Gary says, “Maybe retailers should offer a discount for self-checkout.” I like that. And Rhonda says, “We got to pack our patience for self-checkout.” Amen to that. One quick question from Rhonda, she’s talking about how open and available commercial spaces are being reutilized as distribution centers, return centers, fulfillment centers, you name it. Any comments there, Paula, on what you’re seeing?
Paula Rosenblum (37:30):
I don’t see a big future for dark stores, if that’s what the question was meant to be. First of all, you know, commercial real estate costs X amount per square foot and distribution center square foot costs X divided by four – I’m sorry – industrial real estate costs X divided by four. So, that’s one reason I don’t see it happening. What I do see happening is, retailers, again, focusing on – and Home Depot has already done this, I believe – starting to open more local distribution centers so that they can respond more quickly to needs and clusters of stores. I mean, Walmart has been an advantage because stores are so bloody big that they can pull from anywhere once they’re in a place. But others have to think about where am I going to store. It’s kind of like when I used to be in the shoe business, we used to store shoes in the Midwest in November because we knew it was going to snow somewhere, and we wanted to have boots available for that [inaudible].
Karin Bursa (38:36):
Yeah. Yeah. Absolutely. I do think that the retail layout of a lot of stores is going to change. So, whether it’s because of self-checkout or, you know, trying to create some destination brands, or some reasons to actually come into the store and shop is bringing a little bit of entertainment into some retail formats as well. So, I do think we’ll see some continued transition, Rhonda, in those areas. Absolutely.
Scott Luton (39:04):
See, Karin, you know, there’s impulse buys. We’ve all been in the checkout line and picked up a couple items at the end, especially if you’ve got kids. We know now that you got the pickup at the curbside, like Paula mentioned way back when, we’re going to see shelves set right up by the car so you could make those impulse buys as they’re loading your pre-order groceries in the car. It’s right around the corner, undoubtedly.
Scott Luton (39:27):
Okay. So, Karin, I’ve got 12:40, and as supply chain practitioners, we are on time and we’re going to protect Paula’s time. But as we start to wind down, what are a couple of final things we want to ask Paula about, Karin?
Karin Bursa (39:41):
Well, two things. First, Paula, I think you’re going to be refreshing this AI enabled research.
Paula Rosenblum (39:48):
Karin Bursa (39:49):
Tell us about that. And can our community get engaged in the research or contribute to the research?
Paula Rosenblum (39:57):
Absolutely. It is our hope that any retailer that’s on this call, the survey will be out probably in a week or two and I’ll publish the link on LinkedIn. You can follow me or connect with me either way, I don’t mind. I’m easy to find. And I will publish the survey link and you’re more than welcome. And it’s pretty close to the same format as last year, same questions as last year. So, we’ll be able to do a lot of mid-pandemic and post-pandemic research. We did that with the workforce, pre-pandemic and mid-pandemic. So, now, we’re going to go with supply chain mid and after. The only big concern I have is that, again, the supply chain is still broken. And I don’t have a clue why kayaks are still twice what they are supposed to cost. No, it’s true.
Scott Luton (40:48):
I know. I know.
Karin Bursa (40:50):
Don’t get me started on the kayak thing. You know, toilet paper and kayak are two hot buttons for me right now.
Scott Luton (40:57):
Don’t get us started. And rental cars in some markets, I’m hearing about, it’s the size of a mortgage to rent a car for a couple of days because of the lack of availability. All right. So, Karin, we’ll make sure folks know how to connect with Paula. And, Paula, I love how you say you’re easy to connect with, easy to find, where would you direct people to so they can connect and compare notes with you?
Paula Rosenblum (41:17):
Either LinkedIn or Twitter. I do have a Facebook account, but that’s a total personal thing and you have to be into my universe to be there, and you probably won’t like it. As opposed to, there’s RSR, which is my company, we have an account on Twitter. Thank you, Gary. That’s very kind. There’s my personal account on both Twitter and LinkedIn. I think they’re both called RSR Analyst, so you can get things from my whole company, which I think would be really important. And, again, my name is my name and you just Google me. I don’t think there’s too many of me. So, if you just search on me, you’ll find me.
Karin Bursa (41:56):
You are —
Paula Rosenblum (41:57):
No. I meant, name-wise. I didn’t mean, like, being —
Karin Bursa (42:02):
But we’ll put Paula’s LinkedIn link in the show notes also, if that helps any of our listeners, just to connect with her and start following some of the research that RSR is doing around, not just retail, but the supply chain that feeds retail as well. So, Paula, what I would ask of you – I know we’ve just got a couple of minutes left before we swoosh you out so you can get onto your next commitment – what final piece of advice do you have for our audience today?
Paula Rosenblum (42:30):
You know, it’s funny, because for years I’ve been telling retailers, avoid gut-feel when it comes to deciding how much to buy and what to buy. And I’ve switched around the other way, forecasts are not going to be terribly useful.
Karin Bursa (42:43):
Wait. Do you see the shock on my face? What? Tell me again?
Paula Rosenblum (42:47):
Well, it’s true. I mean, certainly, if you’re involved in allocation, whatever you buy, allocate a small amount as you can until you see where things are taking off. I think if you’re buying groceries – I mean, if you’re in the grocery business, expect that you’ll get a downturn, but don’t assume that that’ll stick. I’ll say it again, the last thing is, this year is as much of a singularity as last year was, just a happier one because fewer people are dying, obviously. Next year, we’ll probably start getting back to normal by the spring, I would think. And that’s when forecasts will start becoming very profound.
Karin Bursa (43:26):
Relevant again. Okay. Very good. So, you guys heard it here first, spring, next year – Paula called it just now – back to normal or back to a more predictable performance. Let’s put it that way. So, great, Paula. Hey, thanks for being with us today and just sharing some of your insights. We will definitely invite you back for part two of this conversation.
Scott Luton (43:48):
Paula Rosenblum (43:48):
This has been wonderful. Thanks for having me.
Scott Luton (43:50):
Thanks, Paula. Thanks so much.
Paula Rosenblum (43:53):
Bye-bye. Have a good day.
Paula Rosenblum is co-founder and Managing Partner at RSR Research and is widely recognized as one of the industry’s top retail technology analysts. She has been selected as one of the “Top 50 Retail Technology Influencers” from 2014 -2020. She also writes a blog for Forbes and is frequently quoted in other major media outlets including the Wall Street Journal, Washington Post, LA Times, NPR Marketplace and many others. She serves on the advisory board of three consumer goods import companies. She has recently been selected as one of the top 100 Retail Technology Influencers by Rethink Retail. Previous to her years as an analyst, she spent over 20 years as a retail technology executive and CIO at companies including iParty, Hit or Miss, Morse Shoe, Domain Home Fashions and others. Paula received her MBA in 1991 from Northeastern University, with a major in management of High Technology firms and was nominated to the Beta Gamma Sigma honor society. She’s active in a variety of organizations supporting human growth and development, and in particular has been involved with the RetailROI charity since its earliest days. Connect with Paula on LinkedIn.
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Director of Communications and Executive Producer
Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys. She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Vice President, Production
Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.
Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research. Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.