Transforming Humanitarian Aid: A Conversation with Nicholas Rutherford with AidEx

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints.

In this episode of Veteran Voices, host Mary Kate Soliva sits down with Jim Hutchins, a Marine Corps veteran with over 30 years of service. They discuss Jim’s lifelong passion for joining the Marine Corps, his diverse military roles, and his transition to civilian life. Jim offers valuable insights on the significance of service, the hurdles of transitioning, and the importance of mentorship. He also talks about his current role as a football coach and his ongoing dedication to making a positive impact.     This episode is hosted by Mary Kate Soliva, and produced by Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Watch this episode NOW on YouTube: https://youtu.be/ZQGH6PPYV8Y Check out the episode transcript here: https://bit.ly/3yVzDG5 Connect with Jim: https://www.linkedin.com/in/james-hutchins28/ Learn more about our hosts: https://supplychainnow.com/about Learn more about the Guam Human Rights Initiative: https://www.guamhri.org/   Want more Supply Chain Now and Veteran Voices? We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream, or webinar: Watch and listen to more Veteran Voices here: https://supplychainnow.com/program/veteran-voices Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on…