Welcome to the inaugural episode of Whiteboard Wisdom: Quick Tips for Supply Chain Success, with Scott W. Luton! This brand-new, YouTube-only podcast program breaks down supply chain success into quick, easily digestible lessons. Join host Scott Luton along with expert guests as they explore key strategies, best practices, and innovative approaches to elevate your supply chain game. Whether you’re a logistics expert, supply chain enthusiast, or somewhere in between, tune in to this special series and learn how to drive success in the dynamic world of supply chain management. Join us for this first episode as Scott welcomes back Elba Pareja-Gallagher, Principal with Sustainability Navigator, and they walk you through four easy steps to launch a simple starter sustainability strategy. Walk away with tips to take constructive action in your role and organization. Join us for Whiteboard Wisdom!

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…