Supply Chain Now
Episode 1290

It boils down to understanding how you're going to be attacked and understanding, what the steps are for protecting yourself.

-Jose Razo

Episode Summary

In today’s digital age, the threat of cyber attacks looms large over individuals, businesses, and critical infrastructure. The rapid advancement of technology has made our systems more interconnected and, consequently, more vulnerable to cyber threats. In this episode of Supply Chain Now, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson highlight the dangers of cybersecurity threats and provide crucial insights into how leading organizations are navigating this perilous landscape with the help of special guest Jose Razo, Senior Technical Specialist with Microsoft.

Listen in as Scott, Kevin, and Jose share a detailed overview of the current cyber threat landscape, highlighting the increase in cyber attacks since the pandemic, and the significant costs associated with the breaches.

Learn more about the various types of cyber threats, critical infrastructure and its importance and inherent vulnerabilities, practical advice for businesses to strengthen their cybersecurity posture, and finally, Jose’s four-step framework for protecting against cybersecurity risks.

Don’t miss this episode, and begin engaging in proactive cybersecurity conversations, and stay informed! Because as Kevin says, it’s not if you’re attacked, or even when you’re attacked, but how you respond to the attacks.

Episode Transcript

Intro/Outro (00:03):

Welcome to Supply Chain Now, the voice of global supply chain. Supply Chain Now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from those making global business happen right here on Supply Chain Now.


Scott Luton (00:32):

Hey, hey. Good morning, good afternoon, good evening, wherever you may be. Scott Luton and Kevin L. Jackson with you here on Supply Chain Now. Welcome to today’s show.


Scott Luton (00:40):

Kevin, how are you doing today?

Kevin L. Jackson (00:42):

You know, it’s been a great week, you know. And I’ve been meaning to reach out to you. It’s been a great space nerd week.

Scott Luton (00:51):

Hey, lots of stuff happening in the latest and greatest installment of the space race. So, we’ll have to catch up separately. And hey, we’re just talking about how hot it is. It’s almost as hot as this interview discussion’s going to be because we’re talking about a real timely topic and it comes to cybersecurity, right? We’re going to be offering up some critical information, Kevin, for our audience to include identifying some of the most common cyber threats that you should know about while also we’re going to be sharing what leading organizations are doing to more successfully mitigate this cyber threat rich environment.


Scott Luton (01:22):

I’ll tell you what, Kevin, I hate to say it, fish in a barrel. Everybody’s getting hit. It should be a great show, huh?

Kevin L. Jackson (01:28):

Yes, absolutely. Shields up.

Scott Luton (01:32):

That is right. Hey, we should say today’s episode is presented in partnership with our friends at Microsoft who’s doing some really cool things in the industry, helping to move us all forward, successfully and securely. So, Kevin, are we ready to introduce our distinguished guest here today?

Kevin L. Jackson (01:47):

Absolutely. The center of the world, Houston, Texas,

Scott Luton (01:52):

Center of the cyber world right here. Jose Razo is a distinguished leader in operational technology and industrial control systems at Microsoft. Now, in this role, Jose assists many Fortune 100 and 500 companies in achieving compliance and mitigating that incredibly high risk through the development of comprehensive and highly integrated security programs. And he’s a really cool guy as we’ve learned in our pre-show conversations. I want to welcome in Jose Razo —


Jose Razo (02:20):

Thank you.


Scott Luton (02:20):

— senior technical specialist with Microsoft. Jose, how you doing?

Jose Razo (02:23):

I am hanging in there. It’s hot, as you said. It’s definitely hot today.

Scott Luton (02:27):

Oh, it is. And as Kevin was trying to let the cat out of the bag, you’re in Houston and Kevin is up in Virginia. I’m over here in Georgia. I think Houston probably has — between the three locales, Houston probably is corner to market on the heat factor. What do you think, Jose?

Jose Razo (02:44):

You know what, I would say yes. But, you know, Houston’s all I know. Born and raised. So, I’m going to say you guys revolve around Houston.

Scott Luton (02:52):

Kevin, he’s talking just like a Texan. I’ll tell you what, just like a Texan.

Kevin L. Jackson (02:56):

Just like another country, right?

Jose Razo (02:58):

That’s right.

Scott Luton (03:00):

Well, Kevin, as you know me and you have ventured down to Houston and Galveston and have really met some wonderful people and some brilliant innovative business minds and we’re looking forward to learning from Jose here today. But Kevin, before we get there, you and I like to talk good food all the time, right?

Kevin L. Jackson (03:16):

Yes, absolutely. My favorite topic.

Scott Luton (03:19):

One of mine too. So, Jose, the first piece of advice I’d love for you to give our global audience out there is when they venture to Houston, Texas, what’s one place they got to eat at?

Jose Razo (03:30):

Well, you know, I’ll tell you this, barbecue is going to be king in Houston and Texas in general. My favorite place is Killen’s, it’s in Pearland. I will say you can only get it when you’re down here in Houston. They have branched out. They’re trying to expand, but the original location in Pearland, that’s the one to go to.

Scott Luton (03:45):

  1. Killen’s Barbecue. Coming to Killen’s Barbecue soon. Kevin, we both don’t spit out too much barbecue. We’re kind of big fans, huh?

Kevin L. Jackson (03:54):

Well, I spent some time Texas. I used to live in Kingsville, Texas and it gets hot down there also, right? And we were just outside of the King Ranch. And in Kingsville, steak is cheaper than chicken, right?


Scott Luton (04:08):



Kevin L. Jackson (04:08):

So, you eat steak all the time. So, I tell you, when I go to Houston, there’s this place called Vic and Anthony Steakhouse.


Scott Luton (04:18):



Kevin L. Jackson (04:18):

So, I’d like to get a big sirloin and just pig out.

Scott Luton (04:24):

Man. You all got stopped. I’m about to salivate over here. All over my microphone.


Scott Luton (04:29):

All right. So, one of the thing, Jose, as we’ve learned you had your team colors on in an earlier call. You’re a big time Houston, Texas Texans fan. Who’s one of your favorite all time Texans players?

Jose Razo (04:41):

Oh, man. That’s always a hard one. I can name off tons of them, but I’ll go with Andre Johnson. Recently, he’s about to get — put into the Hall of Fame, so that’s a key moment for us. And I think he kind of top of my list just because as a season ticket holder, I’ve gotten to go to events and he’s still very integrated with the team even after all these years. So, I’ve gotten to meet with him. I’ve gotten to talk to him. So, I think he just hedges everyone out just because I’ve actually gotten to speak with him a couple times.


Scott Luton (05:04):


Kevin L. Jackson (05:04):

Real person.


Scott Luton (05:07):


Jose Razo (05:07):

Yes, yes. He really does exist.

Scott Luton (05:10):

Kevin, we’re rubbing elbows with Houston royalty right here in Jose, knowing all the Hall of Famers and all. And he was a wide receiver, right?


Jose Razo (05:17):

That’s correct.


Scott Luton (05:17):

  1. About to enter the Hall of Fame, that is awesome.


Scott Luton (05:20):

  1. Well, Kevin, we got a lot to get into with Jose here today. I’m looking forward to his perspective and expertise as well as all of yours as well, Kevin. But before we dive into some of these topics, a couple of things that we’ve, kind of, level set the conversation beyond good food and great sports in Houston. Now, I want to start with this, Jose, tell us a little bit about your professional background.

Jose Razo (05:39):

Sure. I’ve been in information technology IT, 12 years now. Primarily eight years, I’ve been focused on security. A big chunk of that has been OT security. So, I have a consulting background. I’ve done every, kind of, role in IT under the sun. I mean, you name it, from help desk on up. Recently now I just focus more on, you know, health guiding customers through their journey to mitigate their security risks.


Jose Razo (06:00):

I hold a master’s in computer information systems, but it was concentrated in security. So, that’s kind of been my focus for a very long time. A little bit more in my personal life, I love technology. Home automation is kind of the key to me, but I’ve been trying to make my home smart for many, many years. I haven’t accomplished it, but it’s a work in progress. And last thing is I do enjoy cooking other than technology.

Scott Luton (06:21):

  1. Man, we’re going to have to have a whole show focused on home automation. Kevin, have you been able to automate any parts of your home?

Kevin L. Jackson (06:29):

Well, I’m not sure I want my home to be smarter than me, that’s too easy. Although, you know, many times I’ll be doing something and, you know, I hear this little voice and I say, I didn’t ask you anything. It’s like my house is telling me what I need to know.

Scott Luton (06:48):

That’s a good point. And we’re still pretty manual in our household, Jose and Kevin. In fact, I rely on my three little assistants all the time. So, it’s a very manual environment.


Scott Luton (06:57):

All right. A lot of good stuff there. And you started to share a little bit of where you’ve spent your years in the industry, and of course I mentioned some of the things you do at Microsoft. But do you want to expound on anything else you do in your role there?

Jose Razo (07:08):

As you stated, my official title is a senior technical specialist. Essentially what I do is I, kind of, engage with customers at the C-suite level all the way down to the right team then it’s going to pertain to what we’re looking for. They kind of come to us and engage the issues they’re concerned with, what problems they’re looking to resolve. And my job, essentially, is to find the correct team plus myself and just kind of guide them through that journey. Teach them where it is that they might be, you know, missing some security components or where they can improve. Everyone’s got some room for improvement. So, I just take them from point A to point B and ensure that they get exactly what they’re looking for.

Scott Luton (07:41):

Kevin, I love that and I love that we’re going to have the opportunity here today in our global audience to learn from Jose’s work with Fortune 100 and Fortune 500 companies because I think there’s lots of things that no matter what size your business is that we can take and apply, right?

Kevin L. Jackson (07:57):

Oh, yes. Absolutely. And in this area, cybersecurity, things change. I mean, like, every day, every hour. So, I’m sure it keeps you on your toes there, Jose.

Jose Razo (08:08):

Oh, it does. It does.

Scott Luton (08:08):

No doubt. OK. So, as we continue to level set a little bit more, folks are probably hearing more and more, especially in this modern cyber environment. This phrase, critical infrastructure, right? Now, we’ve got the smartest audience in all of digital media, right? But there might be a few folks that may be curious about what that means. Jose, how would you define that?

Jose Razo (08:30):

That’s a great question. Essentially, critical infrastructure for me is going to be, you know, the systems or the assets that we have as people, as citizens in our country or in the world itself that we rely on. As far as, like, public safety, health, you know, water, transportation, all these systems that we need on a day-to-day basis to kind of go about our days. The things we kind of take for granted, flipping the light switch, opening the faucet, those things, those are critical. If we were to take something out of the equation there and it affects us, I would consider critical in my opinion.

Scott Luton (08:59):

Yes. Kevin, what would you add to that?

Kevin L. Jackson (09:01):

Well, I mean the definition of critical always links to what’s important to society. And I’ve had this question, Jose, I wonder how you would address this. Is the internet noun critical infrastructure? I mean, we rely on it all the time. My car is connected to it, my smart house is connected to it.

Jose Razo (09:25):

Yes, you know, I do believe the internet, if it’s not there, it will be shortly. I think if you were to kill the internet, I think there’s so many systems that depend on that. There’s so many integrations within the business environment. Customers I work with would not function, could not actually have business without that. So, for them, I know they would label that as critical. Though I think as the general population, we’re very close to that. I do believe our education system and in many factors of our lives are internet based now.

Scott Luton (09:52):

No doubt. You know, I liked your working definition, Jose, that I think is anyone could approach understand what we’re talking about with critical infrastructure. And I also like how you mentioned some of those sectors that we don’t even think about, we take for granted. And I want to call a few of those out for our listeners, water and wastewater, right?


Scott Luton (10:08):

Especially here in the States, we just expect to be able to turn on the faucet or flush the commode and it just work. The dams sector. Me and Amanda went out to Las Vegas not too long ago. We took a little — I think it took us about 45 minutes to go over to the Hoover Dam. When you cross that, it’s one thing to think about dams and security there, but when you cross it and you see it, you think about dams everywhere around the world that the safety of which we rely on and we never think about it, right?


Scott Luton (10:32):

Financial services, I think one of you all touched on that. How often we just expect transactions to happen and have our access to our resources to be available at any ATM or bank or what have you. And these things take active protection, especially in this evolving threat, which we’re going to touch on in just a minute. Kevin, any comments there?

Kevin L. Jackson (10:50):

One thing you missed, which I think is huge right now, and is healthcare. I mean, our hospitals really depend on connectivity and remote healthcare. Now that — you know, after post-COVID, everybody is now, sort of, take telehealth for granted, right?

Scott Luton (11:07):

That’s an excellent point. In fact, maybe Jose can confirm or deny this, but healthcare and higher education seem to be two of the top targets for bad actors out there from a cyber standpoint. Maybe we’ll touch on some of that later. And folks, we’re not looking to scare anybody, but it’s important that in real frank terms what this cyber threat landscape looks like. The numbers are appalling.


Scott Luton (11:29):

Jose and Kevin, the IMF recently shared that cyberattacks have more than doubled since the pandemic, and that might be conservative. And the costs of severe breaches have more than quadrupled to some $2.5 billion. Goodness gracious, no sector is immune. Some are certainly more vulnerable than others. So, Jose, the question here is how would you define the current cyber threat landscape?

Jose Razo (11:52):

You know, the way I see it and the way I would answer that question, especially when I’m speaking to customers, it’s really identifying what we’re concerned about at the moment. And as you said, that changes by the minute, changes by the day. I think some of the bigger things that I like to focus on, you already kind of touched on, it’s the pandemic.


Jose Razo (12:07):

I think after the pandemic, there has been so many ways that we have changed. Customers are changing the way they do business. They’re changing the way they engage, not just their employees, but their personal customers on the other end of business. And in healthcare, healthcare has really struggled since the pandemic for some reason.


Jose Razo (12:24):

The big thing is we went to BYOD. And so, that just encourages more vulnerabilities. And there’s a way, you know —


Scott Luton (12:29):

Hey, Jose.


Jose Razo (12:30):

— we have to protect — yes.

Scott Luton (12:31):

What was that acronym? B-Y-O-D?

Jose Razo (12:34):

B-Y-O-D, yes.


Scott Luton (12:35):



Jose Razo (12:37):


Kevin L. Jackson (12:37):

Bring your own device.

Jose Razo (12:38):

Bring your own device, yes, that’s correct. Not with a B, with a D.

Kevin L. Jackson (12:44):

You got me thinking there now.

Jose Razo (12:48):

And, you know, I think that makes it a little harder because now we’re not just protecting corporate enterprise devices but personal devices that come in there that may just not have the same type of protections on it. So, healthcare has really struggled in this area.


Jose Razo (12:59):

I think the Russian and Ukraine conflict has really opened the eyes to what a nation state with money and the resources to engage in IT threats. They have showcased the way they can do targeted attacks and how they can attack critical infrastructure.


Jose Razo (13:14):

And so, that is a key. And I think the last thing that really I have been focused on is just the adoption of different vendors. I think we outsource a lot of security and we are on the mercy of how good they protect their systems.

Scott Luton (13:25):

Excellent comments there on that last item, Kevin, before I get you to weigh in there. When we think of global supply chain and the tens of thousands of suppliers, probably more than that, that make up various sectors, that make up some of the largest companies, supply chains, and all the touch points between each of those across the ecosystem. And then multiply it by what Jose just said there, Kevin, which is that bring your own device because it adds so many more nodes, that’s more opportunities for bad actors to get in there and do bad things. Kevin, what would you add as Jose kind of described the current cyber threat landscape, your thoughts?

Kevin L. Jackson (14:00):

Well, that was an eye-boggling number I heard just the other day. The cost of cybercrime, it’s going to cost our global society like $9.5 trillion in 2024. All right. This is a lot of economic loss.

Scott Luton (14:18):

It is. What did you say, eye-boggling. It is eye-boggling? It’s mind-boggling. It — it’s knocked my socks off. And of course we’re leaning into the sense of humor. But there are a lot of awful innocent victims. You know, that $9.5 trillion loss is going to deeply, deeply impact.


Scott Luton (14:35):

So, folks, the threat is real, right. We don’t have to preach on that anymore. So, now I’m going to give a couple of examples of some of the — it’s a weird way to use this word, but successful cyberattacks in recent months and that impact there. Jose, what comes to your mind?

Jose Razo (14:50):

Well, there’s been a large increase in ransomware attacks. One in specific that I kind of want to highlight. It’s been around since 2019, and I apologize if I pronounce this part, this the Phobos ransomware. This is kind of targeted by a group called 8base. And so, that’s the ransomware group that’s been using it.


Jose Razo (15:05):

Essentially, you know, long story short, they try to find ways to infiltrate your network. Whether this be phishing, doing some type of vulnerability via RDP ports, you know, your remote desktop protocols. And once they’re in, they’ll back load this ransomware. Essentially, what happens is the ransomware will lock up your systems and it will encrypt the data. It will have the ability to raise your backup.


Jose Razo (15:24):

So, everything that you take the time to protect yourself with, how you’re going to mitigate and remediate after a vulnerability they put at risk for you. And so, then they turn around and hold you hostage. And so, once you’re being held hostage, you have the opportunity to either run to the authorities or pay the money.


Jose Razo (15:42):

And I made a note for myself because they actually send you — and I found this very interesting, as they sent you terms of services that literally — and I won’t read all of them, but they literally tell you, this is how to pay us. These are the steps you should not do. You cannot contact the authorities. Do not involve the FBI or any, you know, government agencies. And then these are our promises. We promise to remove it. We promise to remove all the vulnerabilities and to completely check out.


Jose Razo (16:05):

And it’s kind of concerning because this is targeted toward governments, education, healthcare, anything we would consider critical infrastructure, that’s where they’re targeting. And many companies are paying the money and they keep the data private, so we don’t always hear about this. But CISA has put out security advisories, the FBI has as well. So, this is a very well-known thing. And we do keep anonymizing a lot of the people that have been targeted, the organizations that have been targeted for good reason but it is a shame that we have to face this. And companies need to be aware of these things that we don’t always hear of.

Scott Luton (16:36):

Jose, I’ll tell you, it is fascinating. Going back to the earlier part of your response, how we’re kind of laying out the guidelines of what the interactions are going to be like. It’s something you’d find from, like, an e-commerce retailer or something. It really is disturbing. Kevin, weigh in on some of Jose’s perspective there.

Kevin L. Jackson (16:52):

Well, you were talking about successful cyberattacks, right? What about innovation in cybercrime? This is what you’re looking at. One that, you know, many people have not heard about is how these crimes are cross-pollinating. If you’ve heard of virtual kidnapping where people are using cyber vulnerabilities to find out about what you do in your life, right?


Kevin L. Jackson (17:19):

You know, when do you go to the barber? When do you go to the beauty parlor? When are you at home and when you’re not at home? You know, who’s your husband? Who’s your wife? And then they use that information, for instance, I don’t know about you. Like my wife, she goes out to get a manicure or a pedicure, get her hair done. She’s going to be gone for three, four, five, six hours. And no, you can’t call her. She’s busy. She’s busy having fun.


Kevin L. Jackson (17:44):

But a cybercriminal will pick that time to call you and they have already recorded her voice. They already know what her telephone number and they will spoof that they have kidnapped her and demand ransom from you and you have to pay within the hour and don’t call the police. It was a virtual kidnapping. You’re wondering, trying to figure out, and you pay the money and then, you know, your wife comes back. Hair all do [phonetic], she’s happy. Well, you are — you aren’t right, you know. And this has become a very popular, you know, cyberattack vector.

Scott Luton (18:22):

Wow, this is blowing my mind, Jose and Kevin. I thought I was kind of well-informed, but goodness gracious. OK. Well, let’s shift gears because now we’re getting into, I think the good news here because folks out there listening or watching us, there are steps you can take today. And certainly, some information that we’re equipping you with is going to help fill in that blind spot so you can start to educate your teams and then act to better mitigate this environment we’re in.


Scott Luton (18:48):

So, Jose, as we kind of flip to this next part of the conversation, let’s identify some of the common cyber threats that business leaders really got to be aware of.

Jose Razo (18:57):

You know, the most common are the not as sophisticated ones, they’re the ones you hear about on a day-to-day basis. The malware, ransomware, as we kind of mentioned. Social engineering, the phishing e-mails, those kinds of things as, kind of, Kevin alluded to where they learn about what’s going on by phishing this data gathering from a variety of sources.


Jose Razo (19:13):

The biggest one is always going to be human error. We, as individual, I think companies need to focus on training employees, that’s always key. That’s usually how you get breached as a phishing e-mail came in and they usually have credentials. They don’t have to steal them.


Jose Razo (19:26):

And then more recently, I would say A.I. And I’ll give a quick example to kind of tie back to what Kevin said with the virtual kidnapping. I’ve seen and heard where they do A.I. voice train. So, not only do they do the kidnapping, they fake the kidnapping, but they also have a voice synthesization of your spouse or your son, your daughter, and you hear them talk to you. And that just adds to the next level of fear that you already have at that point.

Scott Luton (19:48):

Goodness gracious. Kevin.

Kevin L. Jackson (19:50):

Yes, I mean, you sort of alluded to what I think of as the next level of cyber defense, artificial intelligence and machine learning. Everyone’s trying to use A.I. and M.L. and Generative A.I. to improve their business, improve their bottom line to provide better service to their customers. But what about the flip side of it? How do you protect yourself against bad A.I.?

Jose Razo (20:18):

You know, at Microsoft, we’re leveraging A.I. on both sides of the spectrum there. We’re doing it in a way to leverage more efficiency. Make, you know, employees and personal individuals more effective and efficient. But on the flip side, we do have security A.I. as well.


Jose Razo (20:32):

And so, you know, you’re going toe-to-toe as well, right? As the threats become more sophisticated with the use of large language models and A.I. training, so are the security tools. We have a large set of security tools that are leveraging the same types of data. You leverage that with Microsoft’s threat intelligence that is coming in. And we’re just going back and forth race to see who can keep up. And long story short, it is — you know, we both have the same set of tools. It’s just who’s going to stay ahead of the game there.


Kevin L. Jackson (20:56):

Instead, arms race, right?

Scott Luton (20:57):

Right, it’s like space race again.

Jose Razo (20:58):

That’s true, yes.

Scott Luton (20:59):

Cyberspace race. Well, and also your last comment, Kevin, what I heard implicated in your response is the human factor, right? The people factor that’s driving the innovation across technology and certainly across the cybersecurity realm is still really critical. Kevin, it’s one of our favorite things to talk about.


Scott Luton (21:17):

I want to follow up to Kevin’s question though. He was talking about specifically A.I. and Gen A.I. But as we broaden that out a bit, you know, what are some other examples as to how organizations are really successfully mitigating this highly dangerous cybersecurity environment that you’ve seen? How are folks winning?

Jose Razo (21:32):

For me, it boils down to understanding how you’re going to be attacked and understanding, you know, what are the steps. And I usually don’t start with, you know, trying to sell Microsoft’s full security stack. You know, I would say we could cover every aspect of that, but that’s not realistic a lot of times.


Jose Razo (21:48):

And so, usually the way I kind of try to present this to the customers is what do you need to do is number one, you need to be able to do risk assessments. Understanding where your risks are, identifying your assets. And this is going to help you evaluate the type of threats and what is priority. Then you’re going to try to follow that with preventative measures. And the third step would be detective measures.


Jose Razo (22:07):

So, we need to be able to prevent. So, this would be training our employees, purchasing those security A.I. tools and trying to leverage, you know, the sophistication of the new solutions that are out there. And then as well as being able to detect it because we can try to prevent everything, but something’s going to get through. And so, once it’s in there, how do we find out?


Jose Razo (22:23):

And the last thing is, how do we respond? What is our incident response plan? How do we come in here and try to remediate as quickly as possible? And I think those, in a nutshell, is how customers are doing it. I know they’re very generic and broad, but those are the key fundamentals to doing this. And every security product you buy, whether that be from Microsoft or any competitive solution, is going to help you do the assessments, do the preventative detection, and then help you respond and remediate after that.


Jose Razo (22:48):

And so, those are the big key points of customers. We have oil and gas customers, large oil and gas customers, one out of Houston. We have the world’s largest beverage company applying these same types of ways of thinking and ways that coming through. It’s a very simple approach, but it’s effective if implemented correctly.


Jose Razo (23:04):

And this is large corporations that are doing this. We’re not talking about small companies. These are companies that are spending millions and up to billions of dollars every year because, as you stated, many times, the economic factor of a breach, a lot of times will easily pay for that security budget. You just remediate that one, you prevent that one, and your security budget is covered in full.

Scott Luton (23:25):

That’s right. That $2.5 billion goes a long way even at enterprise level. And going back to Jose’s framework, Kevin, you know, and I appreciate his talking about how simple it is, but you know some of the most powerful frameworks out there are simple. I think a plan, do, check, act, right?


Kevin L. Jackson (23:39):



Scott Luton (23:39):

PDCA. How many organizations and professionals have benefited from that very simple holistic circular framework? And when I go through what Jose just shared, in my mind, I love the sequencing because it takes your mindset through kind of that holistic cycle. Assess the risk, look at your preventative measures, look at your detected measures, and then how are you going to respond? I got all that right, Jose?


Jose Razo (23:59):



Scott Luton (24:00):

  1. I want to pass the quiz, right? I want to earn one of these dozens of credentials that Jose’s —


Kevin L. Jackson (24:05):

Get your cyber badge, right?

Scott Luton (24:08):

I doubt they’ll let me in that school. But, Kevin, comment on that framework and the results that Jose just talked about.

Kevin L. Jackson (24:14):

Well, in the end it’s cyber hygiene. OK. Everyone, I hope, brushes their teeth, because if you don’t brush your teeth, you could get bacteria and you can get an infection and you could die, that’s dental hygiene. Whereas the same thing with cyber, right? Don’t trust everything that shows up on your browser. Don’t have that wild finger that clicks every link that comes up. You have to practice cyber hygiene or the boogeyman is going to get you.

Scott Luton (24:47):

That’s right. No doubt.

Kevin L. Jackson (24:48):

You know, and that’s all about education. I think.

Scott Luton (24:51):

Great point Kevin and I appreciate it, Jose, including that in part of the framework, right, training the workforce. And also, I think what’s really important in Jose’s framework was, how are you going to respond because what that implies is you’re going to get hit. There’s going to be a successful attack. The numbers are not in your favor. So, it’s important to be thinking about, OK, what do we do when X, Y, Z happens? So, good stuff there, Jose and Kevin.


Scott Luton (25:13):

All right. Kevin, I’m going to get one of your favorite patented key takeaways here in just a minute, right, as we start to wrap here. But, Jose, I bet a lot of folks are going to want to be sitting down with you, picking your brain, comparing notes, talking shop, how can they connect with you and the Microsoft team?

Jose Razo (25:28):

You can reach out to me via LinkedIn. You can directly ping me on Teams if you can, you know, use my Microsoft e-mail address. You can reach the security team, If you want to talk specifically industry, say energy I’m sure we could post those in the show notes.

Scott Luton (25:45):

That’s right, or they might find you at Killen’s in Texas.

Jose Razo (25:49):

Yes, they will.


Scott Luton (25:50):

Good barbecue, right?


Jose Razo (25:51):

I do work remote.

Scott Luton (25:53):

I couldn’t quite make out the town where Killen’s was. How do you say that?

Jose Razo (25:56):

It’s Pearland, Texas.

Scott Luton (25:58):

  1. Pearland, Texas. OK. It’s a new one for me. All right. Good stuff there, Jose. I bet you’ll get some folks reaching out and wanting to talk shop and maybe a little bit of barbecue. Kevin, a lot of good stuff from Jose here today.


Kevin L. Jackson (26:09):

Oh, yes.


Scott Luton (26:10):

I want to ask you, what’s one of your favorite takeaways from all that Jose has shared with us here today?

Kevin L. Jackson (26:16):

You know, we’ve talked about this before, but don’t be scared, right? Learn. Education is out there, you know. So, don’t put your head — don’t be an ostrich, put your head in the ground. Be aware of the cyber threats, and also learn how to protect yourself against those cyber threats. It’s not a question of if you will be attacked. It’s not even a question of when you will be attacked because you’re attacked every day.


Scott Luton (26:47):



Kevin L. Jackson (26:47):

It’s how you will respond to that attack.


Scott Luton (26:51):

That’s right.


Kevin L. Jackson (26:51):

How will you protect yourself?

Scott Luton (26:52):

And folks, I would just add to that, take that four step framework that Jose laid out and dive into specifics with your team. Start to have the conversations, right? Have the dialogue, right? Figure out what those four areas mean for your organization.


Scott Luton (27:07):

Kevin, before we wrap the episode here today, I want to make sure folks know how to find you and connect with all the cool things you’re doing at one of the world’s most popular technology programs, “Digital Transformers”. How can folks connect with you?

Kevin L. Jackson (27:19):

All right. Thank you very much. I’m online all the time, but LinkedIn, Kevin L. Jackson, or “Digital Transformers with Kevin L. Jackson”. And you can find, you know, “Digital Transformers” at or the big X, right, Kevin_Jackson. We’re there.

Scott Luton (27:38):

Every day, all day. Yes, you can find us, like Kevin said, at You can learn a lot more information there. Big things. What a great episode. Very timely episode and conversation.


Kevin L. Jackson (27:47):



Scott Luton (27:48):

I want to thank Jose Razo with Microsoft. Jose, thanks so much for being here.


Jose Razo (27:52):

Thank you.


Scott Luton (27:53):

Kevin, always a pleasure to have conversations like this with you. I feel like I walked away maybe with a half certification today, Kevin.

Kevin L. Jackson (28:00):

I’ll give you your cub scout badge insider.

Scott Luton (28:04):

I’ll take it too. I’ll take it. Most importantly, folks, big thanks to our global audience for all of your support and feedback throughout this remarkable journey we’re on. Big learning and educational journey, and we learned a lot here from Jose and from Kevin. So, thanks so much.


Scott Luton (28:19):

But folks, now the onus is on you because you’ve got to take something that Jose dropped here on us today and put it into action, right? Put it into practice. Deeds, not words. Everyone’s had too much lip service leadership, but that’s not how we protect our organizations from the bad folks out there.


Scott Luton (28:34):

So, Scott Luton, on behalf of the entire team here at Supply Chain Now and Digital Transformers challenging you to do good, to give forward and to be the change that’s needed, and we’ll see you next time right back here at Supply Chain Now. Thanks everybody.

Intro/Outro (28:48):

Thanks for being a part of our Supply Chain Now community. Check out all of our programming at and make sure you subscribe to Supply Chain Now anywhere you listen to podcasts. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Supply Chain Now.

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Featured Guests

Jose Razo is a distinguished leader in Operational Technology (OT) and Industrial Control Systems (ICS) at Microsoft. His primary role involves assisting Fortune 100 & 500 companies in achieving compliance and mitigating risks by developing comprehensive and highly integrated OT & ICS security programs. In addition to this, Jose has a keen interest in Cloud Security, ensuring that these programs are robust and adaptable to the evolving digital landscape. He is also a strong advocate for customers, driving efforts to ensure that Microsoft’s product security roadmaps cater to customer needs across various industry verticals. He has a special emphasis on the oil and gas sector, understanding the unique challenges and security requirements of this industry. Before his tenure at Microsoft, Jose held the position of Security Manager at Accenture, where he honed his skills and expertise in the field. His diverse experience and dedication to security make him a valuable asset in the ever-changing world of technology security. Connect with Jose on LinkedIn.


Scott W. Luton

Founder, CEO, & Host

Kevin L. Jackson

Host, Digital Transformers

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Kim Reuter


From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www., which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Sofia Rivas Herrera


Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey University, class 2019. Upon graduation she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management (GCLOG) and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Former Data Analyst within the airport industry in Latin America at Pacific Airport Group, performing benchmarking reports and predictive analysis of future market behavior.

Currently working as Sr. Staffing Analyst within the S&OP team in Mexico at the biggest ecommerce company in Latin America: Mercado Libre. Responsible for workforce forecasting and planning through the analysis of demand, productivity, capacity, cost & time constraints. Sofia self identifies as Supply Chain Ambassador, sharing her passion for the field in her daily life. She has been recognized as upcoming thought leader in the field and invited to participate in several podcasts (Freight Path Podcast, Supply Chain Revolution Podcast, Let’s Talk Supply Chain, Industrificados) to discuss topics such as digital transformation, automation and future skillsets for supply chain professionals.

She is a frequent featured guest at Supply Chain Now and appointed co-host for their new series Supply Chain Now en Español. Global Ambassador for ISCEAs Sustainable Supply Chain Professional Certification (CSSCP) and keynote speaker at World Supply Chain Forum 2021 by ISCEA Indonesia.

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Karin Bursa


Karin Bursa is the 2020 Supply Chain Pro to Know of the Year and the Host of the TEKTOK Digital Supply Chain Podcast powered by Supply Chain Now. With more than 25 years of supply chain and technology expertise (and the scars to prove it), Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and share their success stories. Today, she helps B2B technology companies introduce new products, capture customer success and grow global revenue, market share and profitability. In addition to her recognition as the 2020 Supply Chain Pro to Know of the Year, Karin has also been recognized as a 2019 and 2018 Supply Chain Pro to Know, 2009 Technology Marketing Executive of the Year and a 2008 Women in Technology Finalist. 

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Vin Vashishta


Vin Vashishta is the author of ‘From Data To Profit’ (Wiley 2023). It’s the playbook for monetizing data and AI. Vin is the Founder of V-Squared and built the business from client 1 to one of the world’s oldest data and AI consulting firms. His background combines nearly 30 years in strategy, leadership, software engineering, and applied machine learning.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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