E-commerce order volumes are climbing, but bottom-line profits aren’t keeping pace. In this episode of Supply Chain Now, Scott W. Luton and Tevon Taylor are joined by Lori Boyer, Head of Content Marketing at EasyPost and host of Unboxing Logistics. They explore how to protect margins by moving away from broad averages and toward customer precision and AI-driven routing strategies. Lori explains how unmanaged growth creates a hidden operational tax for businesses. She makes the case for focusing on order quality over pure volume, calculating the true contribution margin per order, and using technology to treat delivery as a customer retention tool rather than a standard cost center. She also shares a case study where an operator leveraged practical AI tools to save $2 million annually and drastically cut late deliveries without changing carriers or contracts. Tevon and Lori discuss core operating principles for winning organizations; breaking free from baseline defaults, segmenting customers by economic value, and building multi-carrier optionality to safeguard against rate spikes. They highlight how moving past standard averages helps operators stop losing money and ensure top customers receive the elite experience they deserve.   This episode is hosted by Scott W. Luton and Tevon Taylor. Produced…

In this episode of Supply Chain Now, host Karin Bursa welcomes a powerhouse panel of women supply chain leaders who are rewriting the rules in today’s “never normal” world. Joining the discussion are Stephanie Beal, Chief Supply Chain Officer at Hasbro; Tamera Fenske, Chief Supply Chain Officer at Kimberly-Clark; Eliza Simeonova, Vice President of Global Supply for Mars Pet Nutrition; Whitney Shlesinger, Vice President of Global Planning and Logistics at McCormick; and Sylvia Wilks, Chief Supply Chain Officer at Lamb Weston. Together, they share defining moments that shaped their careers, from early plant leadership to global transformation initiatives. They explore how artificial intelligence is reshaping supply chain performance: driving operational discipline, improving demand planning, enhancing knowledge management, and freeing teams to focus on creative, strategic work. The panel also reflects on the importance of clean data, talent development, and building integrated value chains that deliver measurable business results. Looking back, each leader offers advice to their younger selves, highlighting the power of mentorship, confidence, and learning from failure while encouraging the next generation to own their careers and pay it forward.   This episode is hosted by Karin Bursa, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.  …