In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline—welcome to The Buzz, powered by DOSS! Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making—and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times. Key Learnings & Takeaways: Returns are a $700B opportunity—customer experience now defines brand loyalty Easy, frictionless returns can drive repeat purchases and long-term loyalty Manufacturing data is improving—but decision-making frameworks are lagging Visibility isn’t enough—leaders need actionable insights, not just dashboards Only 9% of manufacturers can identify root causes in real time—leaving many stuck in firefighting mode Boeing’s recovery highlights the long road from lost trust to regained confidence Execution > strategy—top organizations are…

Today we’re diving into the multifaceted dynamics of the global supply chain landscape, emphasizing the pivotal role of leadership and workforce management within this intricate system. Welcome to The Buzz, powered by EasyPost! Hosts Scott Luton and Koray Kose welcome special guest Katie Date with Manifest to discuss: The implications of recent workforce surveys, revealing that a significant proportion of employees express discontent with their managerial relationships The critical understanding that effective leadership in supply chain management can either catalyze or hinder operational efficiency The influence of artificial intelligence in optimizing supply chain processes, positing it as a transformative force that can enhance decision-making and operational agility The importance of adaptability and proactive engagement with emerging technologies, advocating for a shift from reactive to proactive supply chain strategies to ensure resilience and competitiveness in a rapidly evolving marketplace Join us today as we focus on leadership development and technological integration as essential components of modern supply chain management.   This episode is hosted by Scott Luton and Koray Kose, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show:   With That Said…