In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

In this episode of Supply Chain Now, Scott Luton welcomes Angie Jula, Director of Product Management, and Matt Brolsma, Sr. Manager of Product Marketing at SPS Commerce, to discuss how AI and automation are transforming retail supply chains. Angie draws on more than a decade in product leadership, while Matt brings cross-functional expertise from both supplier and buyer perspectives. Together, they share how retailers can transform clean, connected data into actionable insights that enhance demand forecasting, supplier collaboration, and pricing strategy, all while reducing manual work that slows down their teams. From tackling organizational silos with cross-functional dashboards to equipping executives with real-time visibility, Angie and Matt emphasize why AI is no longer optional; it’s a strategic imperative. They highlight case studies on supplier scorecarding, automation-driven fill rates, and proactive exception management, showing how early adopters are gaining competitive advantages in resilience, agility, and customer loyalty. This discussion is a roadmap for retailers navigating tariffs, disruptions, and the rising expectations of today’s consumers.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show:   Connect…