In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…

In this episode of the Tango Tango podcast, host Lloyd Knight welcomes authors and filmmakers Karin Tanabe and Victoria Kelly to share the journey behind their PBS documentary Atomic Echoes. With family histories connected to both sides of World War II, Victoria’s grandfather served as a medic in Nagasaki and Karin’s grandfather was a Japanese soldier, the longtime friends uncover powerful stories of resilience, reconciliation, and hope. They discuss how the project began, the challenges of interviewing veterans and survivors, and the intensive research required to capture voices long overlooked. From faith communities in Japan to American veterans who were never recognized for their post-war service, Atomic Echoes offers a respectful and human lens on history. Karin and Victoria also reflect on the lessons they gained from the filmmaking process, from fundraising to finishing the project in just 11 months. More than a story about the past, their film underscores the urgent need for peace and the unifying power of storytelling today.   This episode is hosted by Lloyd Knight, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Karin…