< Back to Episodes
play-button-podcast
Share:
Transcript
Watch on Youtube

In this special episode of Tango Tango, host Lloyd Knight sits down with Holly Joers, President, Military and Veterans for CareSource, for an inside look at one of the most important changes impacting military families this year: TRICARE Open Season and the brand-new CareSource Military & Veterans Prime option available in Atlanta and Tampa.

Holly shares her remarkable journey—from growing up in small-town West Virginia to a distinguished civil service career across the Air Force, the F-35 program, and the Defense Health Agency—before transitioning into the mission-driven world of CareSource. Her unique background offers rare insight into how healthcare innovation, military culture, and patient-centric design come together in this groundbreaking TRICARE demonstration program.

Listeners will learn:

  • What TRICARE is and who is eligible
  • Why the new CareSource Prime option matters, including game-changing benefits like no referrals for in-network specialists
  • How CareSource leverages decades of experience in whole-person, community-based care
  • The biggest differences between this demonstration and earlier pilots, including broader provider networks and integrated care teams
  • How enrollment works, why it’s fast and easy, and what beneficiaries can expect after signing up
  • How military families can advocate for expanding choice to other states and regions

With TRICARE Open Season ending on December 9, this episode offers timely, practical information for retirees, families, Guard and Reserve members, and veterans who want more control, choice, and convenience in their healthcare.

Additional Links & Resources:

More Podcast Episodes

return management
play-button-podcast
podcast-blue-microphone
Podcast
October 20, 2025

Ask Me Anything on Reverse Logistics & Returns

In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…
industrial real estate
play-button-podcast
podcast-blue-microphone
Podcast
November 12, 2025

The Portfolio Behind 5% of U.S. GDP: Link Logistics on What’s Driving Demand

In this episode of Supply Chain Now, Scott Luton teams up with special guest host Ward Richmond (Vice Chairman, Colliers) to dig into the state of industrial real estate with Brandon Page. EVP, Head of Leasing & Customer Solutions and Glenn Wylie (Senior Managing Director, East Region at Link Logistics. The conversation frames what a “balanced market” looks like in 2025 (tight small-bay infill vs. more options at bulk) while unpacking the demand stack from e-commerce and nearshoring to data center spillovers and the renewed importance of 3PL flexibility. The group gets practical on bonded warehouses and FTZs (where and why they fit), market dynamics across the Southeast, Texas, and Phoenix, and how power availability and automation readiness are influencing site decisions. You’ll also hear how Link Logistics uses data and AI, from rent-modeling insights to faster decision support across an infill-centric portfolio (with most assets within an hour of dense populations). The throughline: customers want flexibility, optimization, and speed, and the teams that blend relationships with good data will find the next wave of opportunity first. This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check…

Mission: Better Care — A Talk with CareSource Military featuring Holly Joers

Share:
Watch on Youtube

In this special episode of Tango Tango, host Lloyd Knight sits down with Holly Joers, President, Military and Veterans for CareSource, for an inside look at one of the most important changes impacting military families this year: TRICARE Open Season and the brand-new CareSource Military & Veterans Prime option available in Atlanta and Tampa.

Holly shares her remarkable journey—from growing up in small-town West Virginia to a distinguished civil service career across the Air Force, the F-35 program, and the Defense Health Agency—before transitioning into the mission-driven world of CareSource. Her unique background offers rare insight into how healthcare innovation, military culture, and patient-centric design come together in this groundbreaking TRICARE demonstration program.

Listeners will learn:

  • What TRICARE is and who is eligible
  • Why the new CareSource Prime option matters, including game-changing benefits like no referrals for in-network specialists
  • How CareSource leverages decades of experience in whole-person, community-based care
  • The biggest differences between this demonstration and earlier pilots, including broader provider networks and integrated care teams
  • How enrollment works, why it’s fast and easy, and what beneficiaries can expect after signing up
  • How military families can advocate for expanding choice to other states and regions

With TRICARE Open Season ending on December 9, this episode offers timely, practical information for retirees, families, Guard and Reserve members, and veterans who want more control, choice, and convenience in their healthcare.

Additional Links & Resources: