Alfonso Hernández

Scott Luton: “SAP Sapphire 2026 featured a major emphasis on the Autonomous Enterprise and AI-powered business operations. From your perspective, what was one session (or prevalent theme amongst attendees) that you found to be particularly intriguing? And why?” Richard Howells: “Great session by Dominik Mark Metzger on the Future of Supply Chain – SAP Sapphire Virtual – Session Catalog. At SAP Sapphire, we’re introducing Autonomous Supply Chain Management, enabled by new Joule Assistants and Industry AI scenarios that apply this model to daily operations across planning, manufacturing, logistics, engineering, and asset management. General availability will be phased throughout 2026, starting now. By introducing a new set of AI-driven assistants and agents, we’re moving orchestration toward an autonomous operating model, where planning, manufacturing, logistics, and asset operations increasingly anticipate, coordinate, and resolve without manual intervention at every step. Highlight for me was the simple definition of the Autonomous Supply Chain where “People direct, AI Assistants orchestrate, and Agents execute”. Also, a callout to Rebecca Kaufmann from Takeda Pharmaceuticals for a great overview of how her company are, and plan to leverage AI to “augment human expertise and reduce the technical burden”.” Scott Luton: “There’s a growing sense across the industry that…

At Gartner Supply Chain Symposium/Xpo 2026 in Orlando, some of the sharpest minds in supply chain gathered to tackle one central question: what does the next operating model for supply chain actually look like? In a special livestream conversation, Scott Luton sat down with Mike Griswold, VP Analyst at Gartner, alongside fellow Supply Chain Now hosts Karin Bursa and Jake Barr, to unpack the biggest themes emerging from this year’s symposium. The consensus? Supply chain leaders are moving beyond AI fascination and toward something much bigger: redesigning how decisions, workflows, and organizations operate.   AI Is No Longer the Story. Outcomes Are One of the strongest themes from the event was a more mature, pragmatic approach to AI adoption. According to Mike Griswold, many organizations are finally moving past the “shock and awe” phase that dominated conversations a year ago. “People need to figure out exactly what problem or problems AI is going to solve for them,” Griswold explains. That may sound simple, but it represents a significant shift. Instead of experimenting with AI for AI’s sake, companies are becoming more disciplined about identifying operational value and measurable business outcomes. Griswold also warns against a familiar trap: creating “highly efficient…