Todd Jensen

Special Guest Blog Post written by Deborah Dull   Imagine it’s launch season in your supply chain, and a team of AI agents is hard at work: coordinating shipments with suppliers, allocating inventory, and handling a missed delivery. It’s hard to go a day without hearing about the latest AI headlines: new LLMs, new applications, new use cases. These discussions are part of my every day. Business leaders and IT teams are eager to explore – and they have a lot of questions… and apprehension. In these discussions, we have found one framework that lands consistently: consider AI agents like new hires, not new software.   Step 1: Hire Like You Mean It Just like hiring humans, this step is about defining what you need. The first decision is the purpose of the role: what problems are you trying to solve? Where are your people overwhelmed? Where is your business growing in coming months? From here, the next decision is to build the business case just like you would for a new headcount. For example, consider the ROI of having a digital employee who can process supplier performance data 24/7. Now, decide on the type of agent that will join…

In today’s volatile shipping environment, balancing cost, speed, and customer expectations is no easy task. In this case study, discover how Kase, a leading omnichannel 3PL, partnered with EasyPost and leveraged Amazon Shipping to deliver faster, more reliable service, without sacrificing margins or customer experience. By integrating a flexible, scalable shipping solution in minutes, Kase unlocked new efficiencies for itself and its clients, including premium brands like Hiyo, all while navigating rising costs and shifting carrier dynamics. What You’ll Learn: How Kase achieved a 10% reduction in shipping costs without compromising service The strategy behind enabling 7-day delivery coverage and faster transit times How improved tracking transparency enhanced the customer experience Why flexible, API-driven integrations are critical for modern 3PLs How to balance cost, speed, and reliability in a rapidly changing logistics landscape The role of Amazon Shipping in expanding delivery options and scalability If you’re a 3PL, ecommerce brand, or supply chain leader navigating rising costs and increasing customer expectations, this case study offers a real-world example of how to stay competitive. Learn how to simplify operations, improve delivery performance, and create a premium post-purchase experience, without adding complexity to your tech stack. Click here to download