As the freight market tightens and costs rise, supply chain leaders must plan ahead, strengthen carrier ties, and stay agile. In this episode of Supply Chain Now, Scott Luton and special guest host Karin Bursa sit down with Bobby Holland of U.S. Bank and Nick Palmucci of Ferguson Enterprises to discuss the latest U.S. Bank Freight Payment Index for Q4 2025. They unpack what “freight market tightening” looks like in practice, with capacity shrinking, shipper spend climbing, and regional performance moving in different directions, from strength in the Northeast to weakness in the Southwest. They also get into what’s driving demand shifts and cost pressure, including changes in consumer behavior, softer manufacturing signals, and uncertainty that keeps teams on their toes. Along the way, they share practical moves leaders can make right now, such as building a three-year roadmap, reducing spreadsheet dependency, locking in bids earlier, and operating like a shipper of choice when capacity gets tight. The result is a grounded look at what the data shows, what shippers are experiencing, and how to turn both into better decisions.   This episode is hosted by Scott Luton and Karin Bursa, and produced by Trisha Cordes, Joshua Miranda, and Amanda…

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…