From Cargo Pilot to Four-Star General

In this episode of Supply Chain Now, hosts Scott Luton and Kim Reuter welcome Lindsey Billing and Paul Boothe for a conversation on how AI is transforming the future of supply chain—from warehouse automation to intelligent forecasting and data-driven decision-making. Together, they explore real-world innovations already in play and what it takes to turn buzzwords like “AI” and “automation” into actual value. Lindsey shares how NLS is piloting robotics and autonomous systems to reduce costs and increase speed, while Kim breaks down why clean, connected data is foundational for any successful AI strategy. Paul brings perspective on where companies should focus their AI investments to unlock faster wins without losing the human touch. They discuss consumer unpredictability, data readiness, customer experience, and how today’s tech is shaping tomorrow’s fulfillment.   This episode is hosted by Scott Luton and Kim Reuter, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Watch NOW on YouTube Connect with Lindsey Billing Connect with Paul Boothe Learn more about Osa Commerce Learn more about NLS Check out the Osa Commerce Supply Chain Trends Report Learn more about…

As businesses strive to adapt to an increasingly digital world, the industrial metaverse is emerging as a powerful tool for achieving competitive advantage. From Caterpillar’s virtual reality lab…