In this episode of Supply Chain Now, Scott W. Luton and Tevon Taylor are joined by Lori Boyer, Head of Content Marketing at EasyPost and host of Unboxing Logistics. Together, they break down what’s really driving shipping challenges today, from fragmented consumer demand to rising costs hidden in accessory fees, packaging inefficiencies, and routing decisions rather than just carrier rate increases. The discussion highlights how demand has become less predictable, with promotion-driven spikes creating operational strain and forcing reactive, costly decisions. At the same time, customer expectations have shifted. Cost, reliability, visibility, and accuracy now matter more than speed, pushing companies to rethink how they design their shipping strategies. Lori also shares how leading teams are responding by improving visibility, aligning service levels with customer needs, and using AI to support faster, data-driven decisions. This episode offers a practical look at how organizations can reduce costs, adapt to uncertainty, and build more resilient and efficient shipping operations.   This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Lori Boyer Learn…

Less Waste, Better Outcomes: Rethinking Transportation with BNSF Logistics Transportation may be essential to global supply chains, but that doesn’t mean more movement, more technology, or more complexity automatically creates better results. Sometimes the smartest transportation strategy starts by asking a much simpler question: What is the customer actually trying to accomplish? In this episode of Supply Chain Now, Scott Luton and Tevon Taylor welcome David Ivan, President and CEO of BNSF Logistics, for a conversation that challenges conventional thinking around transportation, customer experience, lean principles, technology, and the role of rail in today’s supply chain. With more than 25 years of experience on the manufacturing and customer side of logistics, David Ivan brings a unique perspective to leading a logistics organization. He shares why transportation providers need to move beyond selling modes and capabilities and instead focus on solving the customer’s underlying business problem. The conversation explores the trade-offs between simplicity, certainty, and cost, why predictability can be more valuable than shippers realize, and how lean thinking can help organizations identify and eliminate unnecessary transportation waste. David, Scott, and Tevon also discuss the growing complexity of logistics, opportunities for rail, the right role for AI and automation, and why…