In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

Purpose often emerges from unexpected paths. For Patrick Flood, that path ran from small-town Wisconsin to Hollywood sets, from Special Forces deployments to entrepreneurship, and ultimately to helping veterans build and exit businesses with dignity. In this episode of the Tango Tango podcast, Lloyd Knight speaks with Army Special Forces veteran, entrepreneur, and Owners in Honor founder Patrick Flood. Flood reflects on growing up in Wisconsin, earning an ROTC scholarship to George Washington University, and beginning his career as an Army officer before an unexpected turn into acting in Los Angeles. After booking commercials, television roles, and film work, he realized that success in Hollywood still felt empty and pulled him back toward a life of service. They discuss Flood’s return to active duty through the U.S. Army Special Operations Command, his deployments to Afghanistan and Iraq, and the injuries and hardships that shaped his leadership and sense of purpose. He also shares how his father’s business was sold for far less than it was worth due to poor exit guidance, an experience that inspired him to found Owners in Honor. Today, he is focused on helping veterans buy and sell businesses in ways that preserve dignity, strengthen communities, and…