In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

What does it take to climb the tallest mountain in Africa — and why would someone take on that challenge in honor of a loved one? In this inspiring episode of Logistics With Purpose®️, we sit down with Kieran Purtill to unpack his extraordinary journey to the summit of Mount Kilimanjaro, a climb driven by love, loss, and purpose. Kieran shares the deeply personal motivation behind the expedition — honoring his late mother — and how her legacy shaped every step of the journey. We dive into the physical, logistical, and emotional realities of preparing for and completing such a demanding climb, from months of training to the critical role of teamwork and support along the way. Kieran also reflects on the powerful lessons he learned about resilience, perseverance, mental strength, and community when facing adversity at altitude. Whether you’re an adventurer, someone navigating loss, or simply looking for inspiration to pursue a meaningful goal, this conversation will challenge you to reflect on your own purpose — and remind you that courage and connection can carry you further than you ever imagined.   This episode is hosted by Enrique Alvarez and Kristi Porter, and produced by Trisha Cordes, Joshua Miranda,…