In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline—welcome to The Buzz, powered by DOSS! Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making—and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times. Key Learnings & Takeaways: Returns are a $700B opportunity—customer experience now defines brand loyalty Easy, frictionless returns can drive repeat purchases and long-term loyalty Manufacturing data is improving—but decision-making frameworks are lagging Visibility isn’t enough—leaders need actionable insights, not just dashboards Only 9% of manufacturers can identify root causes in real time—leaving many stuck in firefighting mode Boeing’s recovery highlights the long road from lost trust to regained confidence Execution > strategy—top organizations are…

Most organizations don’t have a technology problem. They have a focus problem. In this episode of Supply Chain Now, Scott W. Luton, together with co-host Kim Humphrey, President and CEO of AME, is joined by Rami Goldratt, CEO of Goldratt Group, for a practical, no-fluff deep dive into the Theory of Constraints and what it actually takes to drive breakthrough performance in today’s business environment. From why most companies are automating what they can instead of what they should, to the danger of spreading resources thin across too many initiatives, Rami brings decades of real-world experience helping organizations across manufacturing, retail, automotive, engineering, and logistics unlock significant gains in throughput and lead time reduction. Kim adds her lens on why continuous improvement and constraints-thinking are more intertwined than ever, and why the principles Rami’s father Dr. Eliyahu Goldratt pioneered are not just still relevant but urgently needed right now. The conversation spans the full arc: inherent simplicity, managing uncertainty with buffers and fast feedback loops, the tug of war between local efficiency and global performance, and what it looks like when an entire engineering organization aligns behind a single constraint to achieve the impossible. The Mazda story alone is worth…