In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…

In the energy sector, sustainability isn’t just a buzzword; it’s a necessity. As the world faces urgent environmental challenges, the energy industry plays a critical role in reducing carbon emissions and promoting a cleaner future. Sustainable practices are not only essential for environmental stewardship but also for ensuring long-term resilience and competitiveness in an evolving market. In this episode of Supply Chain Now, sponsored by Microsoft, Scott Luton and his co-host Kevin L. Jackson are joined by Dwight Jacobs, the Senior Vice President of Supply Chain and Chief Procurement Officer at Duke Energy. They delve into various aspects of the intersection between supply chain procurement, technology, and sustainability within the energy sector. Dwight shares insights from his journey at Duke Energy, emphasizing the importance of a people-centric approach and servant leadership in driving success. He reflects on Duke Energy’s mission to power communities and discusses the evolving role of technology in achieving sustainability goals, such as transitioning to net zero carbon emissions. Join us for this conversation that covers a range of topics, from the role of procurement in organizational success to the impact of technology on decision-making processes. Listen in as Dwight highlights Duke Energy’s initiatives, including supplier development…