Share:

“I hope supply chain and procurement professionals are passionate about their jobs, because ultimately we are all trying to live together on this planet, but there’s just something a little more special about being able to serve others.” – Kathy Fulton

 

“You can always teach supply chain. You can always teach procurement. You can always teach forecasting and planning. What you can’t teach is heart and commitment and dedication. The people that work in nonprofits are doing it because they are committed to a cause; it really is a purpose driven environment.” – Anna McGovern

 

In this inaugural episode of Dial P for Procurement, program co-hosts Kelly Barner (Buyers Meeting Point, Art of Procurement) and Scott Luton (Supply Chain Now) welcome two professionals who have put their procurement and supply chain experience to work in the service of others. Anna McGovern is the Chief Supply Chain Officer at the Food Bank for New York City and Kathy Fulton is the Executive Director of the American Logistics Aid Network. They joined the show to discuss the differences between commercial and nonprofit supply chains, where they would like to see procurement professionals ‘slow down’ in the execution of their duties, and why delivering an amazing customer experience is critical, no matter who your customers are.

More Podcast Episodes

customer experience
play-button-podcast
podcast-blue-microphone
Podcast
December 8, 2025

How AI and Innovation are Reshaping Procurement featuring Todd Heimes with Amazon Business

In this episode of Supply Chain Now, host Scott Luton sits down with Todd Heimes, Vice President of Amazon Business, live from Amazon Reshape 2025 in Seattle. Todd—an Amazon veteran of 26 years and a Seattle resident for over 30 years—shares rare, behind-the-scenes insights on scaling Amazon Business across Europe, Japan, and India, and leading multiple global teams including small business, global marketing, Business Prime, and international expansion. Todd explains how AI and innovation are reshaping procurement, with Amazon working to eliminate inefficiencies, reduce manual drudgery, and empower organizations to make smarter, faster purchasing decisions. He underscores the enduring influence of Jeff Bezos’ principle: start with the customer and work backwards. Todd shares a fascinating look at how Amazon Business streamlines procurement for large-scale, high-stakes operations, and also breaks down Amazon’s newest AI-driven capabilities—like the Amazon Business Assistant and Spend Anomaly detection—designed to elevate customer experience and bring intelligence to purchasing workflows. Todd closes with advice for today’s supply chain leaders: master your data to navigate uncertainty and drive smarter decisions. Tune into this episode to hear how Amazon Business is using AI, innovation, and customer-obsessed strategies to transform procurement and empower organizations to work smarter and faster.   This…
play-button-podcast
podcast-blue-microphone
Podcast
March 18, 2025

Aduanapp: Optimizando el Comercio Exterior con Tecnología

En este episodio hablamos sobre el papel fundamental de las aduanas en el comercio exterior y su impacto en la cadena de suministro. Julio Cantú, CEO y Co-founder de Aduanapp, comparte sobre los retos y oportunidades en los procesos aduaneros, especialmente en México bajo el contexto geopolítico internacional actual. Julio explica cómo funcionan las aduanas como puntos clave de control en la importación y exportación de mercancías, así como la complejidad en el proceso de clasificación de productos introduciendo algunas de las soluciones tecnológicas que han creado en Aduanapp destacando la importancia de mejorar la comunicación entre los actores de la cadena de suministro. Finalmente, Julio comparte su experiencia como emprendedor y aconseja a quienes buscan innovar en la industria: atrévanse, busquen mentores y aprovechen la tecnología para transformar el comercio exterior.  

Dial P for Procurement – Episode-557

Share: