In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

In today’s dynamic consumer landscape, it is essential for businesses to continually adapt and stay ahead of the curve to meet evolving customer demands. In this episode of Supply Chain Now, sponsored by Microsoft, we welcome back Jennifer McKeehan – an industry leader spearheading groundbreaking innovation in retail supply chain transformation. With her extensive experience at Peloton and The Home Depot, McKeehan now serves as Senior Vice President of End-to-End Delivery at Walmart, a role where she’s instrumental in shaping the future of retail. Shining a spotlight on the company’s extensive network of 4,600 US outlets, with 90% of the US population living within 10 miles of a Walmart store, McKeehan discusses several key supply chain initiatives helping to keep the organization at the forefront of the national retail market. From recently completing it’s 30,000th drone delivery to investing billions of dollars in automation to boost both the customer and employee experience, McKeehan highlights exactly how the company is pursuing mass transformation to order to help customers shop when they want, where they want and how they want. Tune in as McKeehan shares her own experience and advice on breaking into the senior leadership ranks of a global company, as…