In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline—welcome to The Buzz, powered by DOSS! Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making—and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times. Key Learnings & Takeaways: Returns are a $700B opportunity—customer experience now defines brand loyalty Easy, frictionless returns can drive repeat purchases and long-term loyalty Manufacturing data is improving—but decision-making frameworks are lagging Visibility isn’t enough—leaders need actionable insights, not just dashboards Only 9% of manufacturers can identify root causes in real time—leaving many stuck in firefighting mode Boeing’s recovery highlights the long road from lost trust to regained confidence Execution > strategy—top organizations are…

In an era where artificial intelligence dominates boardroom conversations, global supply chain leaders face a new challenge: separating hype from real, scalable value. As AI becomes an essential part of the enterprise toolkit, organizations are racing to implement it not just for efficiency, but also for empowering teams, making better decisions, and transforming entire value chains. In this episode of Supply Chain Now, Scott Luton sits down with Anouk Schoenmakers, Managing Partner Consulting Solutions at Bluecrux, and Joy Taylor, Managing Director at alliantConsulting, to explore how organizations can move beyond the AI buzz and create meaningful, people-centered transformation across the value chain. Together, they unpack how supply chain leaders can use AI not as a shiny object, but as an enabler of better, faster, and more confident decision-making. Anouk shares why decision intelligence is now a survival skill for modern businesses, and how companies can build the agility and mindset needed to thrive amid constant disruption. Joy offers her perspective on change management and the human side of digital transformation, explaining why technology alone isn’t enough without trust, transparency, and a people-first culture. From decoupling data and decision flows to scaling AI adoption through trust and clarity, they explore actionable…