In this episode of This Week in Business History, host Scott W. Luton offers up 5 interesting aspects of the Blockbuster story. He includes intriguing and humorous insights on the company’s intertwined story with Netflix, as well as a brief look on the true founders of Blockbuster (not just the global business titans that grew the company into the major player it would become). Plus, you just might be surprised how a shipped kitchen sink factors into the episode.
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customer experience
Podcast
December 8, 2025
How AI and Innovation are Reshaping Procurement featuring Todd Heimes with Amazon Business
In this episode of Supply Chain Now, host Scott Luton sits down with Todd Heimes, Vice President of Amazon Business, live from Amazon Reshape 2025 in Seattle. Todd—an Amazon veteran of 26 years and a Seattle resident for over 30 years—shares rare, behind-the-scenes insights on scaling Amazon Business across Europe, Japan, and India, and leading multiple global teams including small business, global marketing, Business Prime, and international expansion. Todd explains how AI and innovation are reshaping procurement, with Amazon working to eliminate inefficiencies, reduce manual drudgery, and empower organizations to make smarter, faster purchasing decisions. He underscores the enduring influence of Jeff Bezos’ principle: start with the customer and work backwards. Todd shares a fascinating look at how Amazon Business streamlines procurement for large-scale, high-stakes operations, and also breaks down Amazon’s newest AI-driven capabilities—like the Amazon Business Assistant and Spend Anomaly detection—designed to elevate customer experience and bring intelligence to purchasing workflows. Todd closes with advice for today’s supply chain leaders: master your data to navigate uncertainty and drive smarter decisions. Tune into this episode to hear how Amazon Business is using AI, innovation, and customer-obsessed strategies to transform procurement and empower organizations to work smarter and faster. This…
service
Podcast
January 13, 2026
Honoring Service, Embracing Life: Conversations with Qwynn Galloway-Salazar
In this episode of the Tango Tango podcast, host Lloyd Knight speaks with Dr. Qwynn Galloway-Salazar, an Army veteran whose post-service mission is supporting service members, veterans, and their families. She shares how running a military mailroom revealed what lives beneath the uniform and inspired her path into criminal justice and counseling. They discuss her work at the intersection of trauma recovery and the criminal justice system, including training law enforcement, courts, and treatment programs to recognize military-connected trauma and reduce cycles of crisis and incarceration. Qwynn also discusses compassion fatigue and the practices that help her stay grounded. Qwynn then explains how a mentor’s terminal diagnosis led her to become a death doula and advocate for dignified end-of-life care for veterans. From building In Their Honor to leading national training through PsychArmor, she reflects on how storytelling, cultural competency, and heart-centered leadership can transform support for the military community. Additional Links & Resources: Connect with Dr. Qwynn Galloway-Salazar Learn more about In Their Honor Learn more about PsychArmor Learn more about Tango Tango Learn more about our hosts Learn more about Vetlanta Learn more about Supply Chain Now Work with us! Download Supply Chain Now’s Media Kit