Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. At the same time, equipment complexity is rising, margins are squeezed, and resources are stretched. This webinar will explore how leading companies are using AI, predictive technologies, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and orchestrate supply chain, billing, and finance processes for both traditional and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth. Webinar Key Takeaways: -The market is shifting from fixing what’s broken to proactively ensuring assets and services deliver promised value. -Predictive technologies & AI in Field Service are fundamental to improve performance, reduce the cost to serve, and respond to increasing customer demands -Eliminating data and process silos elevates performance, unlocks new business models, and enables end-to-end process orchestration across the service lifecycle with AI.

The only thing certain in life is that nothing is certain.” So said Roman philosopher Pliny the Elder nearly 2,000 years ago. For supply chain professionals this quote definitely rings true today. Unpredictable shifts in demand and disruptions to supply are becoming more frequent and more severe. Over the last few years, much of our focus has been on building resilient supply chains to prepare for the inevitable, unforeseen challenges ahead. However, some industry leaders are striving to go beyond resiliency to actually take advantage of future disruptions. They see the upside of supply chain uncertainty as an opportunity to capture share from slower competitors. In this Supply Chain Now webinar, hosts Scott Luton and Kim Reuter welcome special guests John DeSarbo and Bharathi Shankar from ZS to explore how industry leaders are capitalizing on uncertainty by building agility into their operations, rethinking traditional approaches to supply chain management, and utilizing AI and advanced analytics to uncover opportunities to capitalize on changing market dynamics.