Gail Rutkowski

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…

This post is written by our friends at e2open. E2open is the connected supply chain software platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. Moving as one.™ Learn More: www.e2open.com.   Global supply chains are under pressure like never before, and disruptions aren’t rare events anymore—they’re structural, constant, and often originate outside your four walls. A single weak link in your supplier network can ripple across production schedules, customer commitments, and brand reputation. The old playbook of reacting to occasional crises doesn’t cut it. To thrive in 2025 and beyond, companies need real-time visibility, predictive insights, and agile execution. That’s where supply chain control tower technology comes in.   What is a supply chain control tower, really? A control tower acts as the command center for your supply chain. It gathers and visualizes data, analyzes disruption impacts, and provides actionable recommendations before problems escalate. Advanced solutions can even automate responses to routine issues and enable cross-functional collaboration to ensure that decisions aren’t just well-informed, they’re executed across the supply chain as well.   Why control towers matter now Supply chain risk isn’t a passing cloud; it’s a thunderstorm that…