Lorraine Balog

Scott Luton: “SAP Sapphire 2026 featured a major emphasis on the Autonomous Enterprise and AI-powered business operations. From your perspective, what was one session (or prevalent theme amongst attendees) that you found to be particularly intriguing? And why?” Richard Howells: “Great session by Dominik Mark Metzger on the Future of Supply Chain – SAP Sapphire Virtual – Session Catalog. At SAP Sapphire, we’re introducing Autonomous Supply Chain Management, enabled by new Joule Assistants and Industry AI scenarios that apply this model to daily operations across planning, manufacturing, logistics, engineering, and asset management. General availability will be phased throughout 2026, starting now. By introducing a new set of AI-driven assistants and agents, we’re moving orchestration toward an autonomous operating model, where planning, manufacturing, logistics, and asset operations increasingly anticipate, coordinate, and resolve without manual intervention at every step. Highlight for me was the simple definition of the Autonomous Supply Chain where “People direct, AI Assistants orchestrate, and Agents execute”. Also, a callout to Rebecca Kaufmann from Takeda Pharmaceuticals for a great overview of how her company are, and plan to leverage AI to “augment human expertise and reduce the technical burden”.” Scott Luton: “There’s a growing sense across the industry that…

From Grocery Innovator to Global Tech Enabler At Manifest 2026, Scott Luton spent time with David Scheffrahn, Vice President of Sales with Ocado Intelligent Automation, to explore how fulfillment technology is evolving in an era defined by volatility. While Ocado is widely known in the UK and Europe for its e-commerce grocery leadership, Scheffrahn explained that the company’s North American focus is different. Over 25 years of building its own advanced grocery e-commerce and fulfillment operations, Ocado developed a powerful technology stack to drive efficiency. “What we’ve done in the last five years,” he shared, “has taken the tech stack that we built for our own use, and now we’re offering it to other companies to buy and use for their operations.” Today, Ocado supports 3PLs and global brands with end-to-end automation solutions that enable companies to maintain greater control over their omnichannel fulfillment, especially those looking for alternatives to marketplace giants.   Volatility Hasn’t Gone Away When asked about dominant supply chain themes heading into 2026, Scheffrahn was direct: “Volatility has not gone away.” He described 2025 as “a massive shock in the system,” with tariffs and shifting trade policies forcing customers to pause projects and reassess strategy. “Almost…