Matt Marshall

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Six industry leaders reveal how to build data agility—and why it’s the key to competitive advantage. Most teams spend 70–90% of their time preparing data—not analyzing it. By the time data is ready for analysis, the market has moved. Opportunities vanish. Competitors act. One company nearly built a $400M facility 550 miles from the optimal location. The cost of that mistake would have been $2 billion over the plant’s lifetime. They caught it with always-on data analytics. Would you? “In uncertainty-driven environments, expanded analytical capacity translates directly to resilience. Organizations that can model more futures make more informed commitments.” Download the white paper to discover: Why data—not talent or technology—is the real bottleneck How leading organizations are building reusable data infrastructure that cuts prep time by 80% What data agility unlocks: faster refreshes that deliver savings now, coverage across every business and region, and the capacity to finally tackle cost-to-serve, risk analysis, and inventory optimization The shift from ad-hoc projects to always-on decision-making capability Featuring insights from veterans of Cargill, Nestlé, McKinsey, and more. DOWNLOAD NOW