Stacey Schroeder

It has been another busy week for Supply Chain Now! Did you catch all the episodes? If not, no worries! Check them all out here:   We started out the week with a new episode in our Logistics with a Purpose series sponsored by our good friends at Vector Global Logistics. Listen as Scott, Greg, and Enrique have a great conversation with Mickey Horner with Rise Against Hunger.     On Tuesday, Scott and Greg were joined by AIAG’s CR Summit speaker Joerg Walden, CEO of iPoint.     Then we published the new and improved Supply Chain Buzz, with Scott and Greg sharing and discussing the latest news and events in Supply Chain and beyond.     Scott and Greg were joined by Randy Strang with MedShare on Thursday for another episode in the Logistics with a Purpose series, sponsored by Vector Global Logistics.     And to wrap up the week, Scott and fellow host Fred Tolbert with Demand Solutions were proud to host three exceptional Supply Chain students from the University of Georgia’s Terry College of Business.  

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…