Venkat Gopalan

Leveraging ERM to navigate emerging tariffs and supply chain risks With recent tariff hikes and geopolitical shifts, supply chain risks are more urgent than ever. 63% of businesses reported higher-than-expected supply chain losses despite increased risk management efforts in recent years. Leveraging ERM to navigate emerging tariffs and supply chain risks explores the distinct challenges of a stressed global market and shows how ERM can enhance efforts in identifying, escalating, and responding to emerging supply chain threats.   Key areas explored in the guide:   Supply chain risks affected by increased tariffs. Why engaging ERM to address supply chain risks is crucial. 8 proactive strategies for addressing emerging supply chain risks.   Ready to start engaging ERM to respond to emerging supply chain risks with agility and speed?   Download the free guide now

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…