Leading Transformation in the AI Era: Why Digital Success Starts with People

A Shift in the Narrative for 2026 In a recent conversation, Scott Luton spoke with Mark Gilham, Vice President & Head of Global Advisory at Enable, about what supply chain and commercial leaders should expect from the year ahead. While many annual outlooks attempt to forecast the next major disruption, Gilham offered a different lens: 2026 may become the “year of no excuses.” After years defined by a global pandemic, inflationary shocks, geopolitical instability, supply shortages, and the rapid rise of AI, organizations have already endured extraordinary volatility. Businesses not only survived, but in many cases adapted and grew. According to Gilham, that reality weakens the argument that disruption alone explains underperformance. Disruption is not disappearing, he cautioned, but leaders can only lean on it for so long.   Why a Calmer Year Raises the Bar Gilham argued that if external conditions stabilize even slightly, the pressure on leadership actually increases. A less chaotic environment removes convenient explanations and shines a brighter light on internal shortcomings. Process gaps, misaligned incentives, and execution failures become harder to ignore when the world is not on fire. Rather than waiting for certainty, Gilham believes leaders should act decisively. This does not mean radical…

At the 2025 Gartner Supply Chain Planning Summit in Denver, Scott Luton met with John Lash, who leads strategy and vision at e2open, a WiseTech Global Group company. E2open is a global platform powering the entire lifecycle of making, moving, and selling goods, with capabilities spanning planning, logistics, global trade, supply management, and procurement. The platform is designed not just for enterprise visibility but for true end-to-end coordination across extended supply chain ecosystems. Lash emphasized that disruptions rarely originate within a company’s four walls. “Your sub-tiers are where most of the risk lives,” he explained. “That’s where your day-to-day operations—and your long-term strategy—are truly shaped.” It’s a lesson sharply reinforced during the pandemic, which reminded leaders worldwide that no one does supply chain alone.   Old Challenges Intensified by New Realities When Luton asked about the biggest challenges facing planning teams today, Lash pointed immediately to constraints—supply constraints, manufacturing constraints, and now, the added layer of global trade volatility. Trade policies that once shifted every few years now change weekly, daily, or even hourly. Lash offered a striking example: Brazilian coffee duties jumped from 10% to 50% this summer—before returning to 0%. “How do you plan through that?” he asked.…