Leading Transformation in the AI Era: Why Digital Success Starts with People

Inventory audits may be one of retail’s most overlooked revenue opportunities. Every large retailer has invested in software that predicts demand, triggers replenishment, and manages shelf space with precision. Almost none of that software questions whether the inventory number it’s reading is actually correct. A recent study in the Journal of Business Logistics suggests that blind spot is expensive, and that fixing it is one of the more overlooked levers a retailer has for growing sales. The researchers, working with a major UK grocery chain, examined roughly 24,000 products across 11 stores to understand why inventory records drift from what’s physically on the shelf, a problem known in the industry as inventory record inaccuracy. They then ran a field experiment to measure what happens to sales when a store corrects those records through a full audit. The results reframe a task most retailers treat as a nuisance into something closer to a growth strategy. Start with why the records go wrong in the first place. The study found that products carrying more inventory and products replenished more often were significantly more prone to inaccuracy. That makes intuitive sense: every case broken down, every unit moved from backroom to shelf, is…

This post is written by our friends at e2open. E2open is the connected supply chain software platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. Moving as one.™ Learn More: www.e2open.com.   Transportation teams feel pressure every day. Managing road, ocean, air, rail, and parcel means working across separate systems. When conditions change, teams scramble between tools, emails, and spreadsheets just to keep freight moving. Missed appointments, detention risk, tender fallout, and service failures are harder to avoid when execution lives in silos. A connected Transportation Management System (TMS) for shippers changes that model. Instead of managing each mode in isolation, transportation teams orchestrate execution across modes in one coordinated flow. Automated workflows handle routine decisions, multimodal transport data stays aligned, and planners focus on the exceptions that truly require human judgment. The result is faster response, fewer handoffs, and more confident execution when plans change.   Why “connected” logistics orchestration matters for modern shippers Most shippers didn’t design their transportation stack as a single system. Road, ocean, air, and parcel tools evolved separately, often from different vendors. That fragmentation shows up the moment disruptions hit, forcing teams to react…