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Key Takeaways from the Supply Chain Now Webinar with Bastian Solutions In today’s fast-changing world of logistics and manufacturing, one truth is clear: there’s no hiding from automation. Whether you’re a global enterprise or a growing regional player, success depends on choosing the right technology—and, just as importantly, the right partner. In a recent Supply Chain Now webinar, The Power of Supply Chain Partnerships, hosts Scott Luton and Marty Parker sat down with Matt Kuper and Bastian Himmeroeder from Bastian Solutions, a Toyota Automated Logistics company, for an in-depth conversation about how to unlock the true potential of automation through strong integrator relationships. Here are a few key takeaways that stood out: 1. Strategic Partnerships Trump One-Off Projects According to Bastian, the age of “one-and-done” automation projects is over. Today’s complexity demands long-term, strategic relationships between companies and their integrators—ones built on transparency, shared values, and a deep understanding of each other’s goals. 2. Culture Fit Matters as Much as Technology Matt emphasized that cultural alignment is the first critical element in selecting an integrator. Shared values, open communication, and mutual respect ensure that the partnership thrives well beyond implementation. 3. Experience and Support Drive Success Choosing a partner with…

Written by Karin Bursa, Founder and CEO of NIRAKIO and Supply Chain Now Host If you know me, you know I’m a supply chain nerd. I love talking about it, thinking about what’s next, and sharing success stories to inspire others who may feel overwhelmed or unsure where to start. So, when I stepped into the moderator’s chair for our recent Supply Chain Now livestream, I knew we were in for a powerful conversation. Five extraordinary women — each leading global supply chains at some of the world’s most iconic brands — came together to share how they are navigating disruption, embracing innovation, and shaping the future of supply chain leadership. As a fellow Woman in Supply Chain for over 30 years, I had to resist acting like a true ‘Fan Girl’ — I could have talked with them for hours. The world we live in is the “Never Normal.” Volatility is constant. Technology is advancing faster than our operating models. Yet, what struck me most during our panel was the optimism and resilience each leader displayed. These women are proof that even in the face of complexity, supply chains can be transformed into engines of business growth, agility, and…

Special Guest Blog Post from Emo Trans The unpredictable economic landscape has produced unprecedented challenges within inbound logistics. Company leaders must navigate global disruptions and shifting consumer demands as they reshape their supply chains. Amidst the adversity, multisupplier sourcing has become a strategic advantage instead of a contingency plan. Follow this approach to equip business leaders with actionable insights. What Is Multisupplier Sourcing? Multisupplier sourcing involves purchasing products or services from two or more suppliers. This strategy differs from organizations using just one supplier. Diversifying the base requires establishing and managing relationships with multiple vendors. A robust network lets you be more agile as the market changes. Multisupplier sourcing has gained traction in the last five years. A 2022 McKinsey survey said 81% of companies implemented dual-sourcing strategies — an increase of 26 percentage points since 2020. Sixty-nine percent of respondents said this approach will continue to be relevant through the decade. The survey noted changes in inventory, sourcing and regionalization to boost resilience. Why Businesses Use Multisupplier Sourcing Increasingly complex supply chains have made businesses reevaluate traditional sourcing models. Multisupplier sourcing has emerged as a popular strategy to improve operational efficiency and resilience. Here are three key benefits that…

Special Guest Blog Post from e2open From demand sensing to dynamic allocation, here’s how leaders turn peak season logistics into profit   Call it Q4, The Golden Quarter, or Peak Season—it’s the 100-day sprint through fall and winter holidays where profits soar, plans tighten, and one slip leaves you scrambling through January. Across peak season logistics, most companies obsess over outbound speed. Yet the real winners are brands that master inbound logistics flow months earlier. Getting the right inventory to the right locations isn’t glamorous, but it’s where the margins live. Every peak season playbook demands strategic evolution. Rerun last year’s strategy this quarter and you’ll sink—unless you’ve built sophisticated inbound logistics capabilities, airtight supplier partnerships, and precise forecasting to anticipate market shifts. With the right strategy, you can stride into the Golden Quarter. That means: Smarter forecasting that detects demand shifts before they hit Sharper allocation that puts inventory exactly where it’s needed Replenishment planning that maintains flow under pressure On Time in Full (OTIF) execution that keeps products moving and shoppers happy In peak season, accuracy wins. Miss inbound positioning, and your bottom line misses too.   Inbound planning: The difference between stockouts and sales Golden Quarter demand…

Special Guest Blog Post written by Matt McKinney, Co-Founder and CEO of Loop   I spend most of my time with supply chain and innovation leaders at major enterprises who are sitting on significant AI budgets but struggling to show measurable business impact in an increasingly complex and volatile supply chain environment.   These conversations have evolved dramatically. A year ago, executives were asking basic questions about AI feasibility. Today, the questions have shifted to strategic implementation at enterprise scale.   Based on hundreds of these discussions, three questions consistently emerge that separate companies making transformational progress from those stuck in pilot purgatory.   How do we move from AI experiments to enterprise-scale impact?   Most organizations have yet to see organization-wide, bottom-line impact from AI use. This is the strategic challenge keeping C-suite leaders awake at night.   The problem isn’t the technology. It’s the application of the technology. Too many enterprises are trying to treat AI like a magic wand they can bolt onto existing systems. But garbage in, garbage out. If your underlying data is fragmented and inconsistent, AI won’t solve your problems; in fact they’ll get worse.   At its core, anything automated is powered by…

Special Guest Blog Post written by Jeff Eckel, Director of Product Marketing, e2open   “Dad, why are they out of my favorite cereal?” your 10-year-old asks you at the grocery store, noticing that their favorite breakfast food is missing. The answer is more complex than they could imagine – hurricanes don’t just bring bad weather; they create far-reaching supply chain disruptions that affect everything from food to toys. Each hurricane season often brings catastrophic floods and wind damage. While communities will rebuild after the devastation, supply chains – the force behind keeping stores stocked – also experience powerful shocks beyond the storms’ path. The ripple effect of hurricanes across global trade The impact extends well beyond the immediate devastation. Critical port hubs for global trade close as hurricanes batter coastal regions. Cargo ships carrying essential goods like food, medical supplies, and consumer products must reroute or anchor offshore, waiting for storms to pass. This creates massive supply chain delays. Ports with backlogs of ships trying to dock and unload. Over-the-road and rail transportation networks face fallen trees, flooded roads, and damaged infrastructure that make movement difficult. Inland distribution centers face pressure Inland distribution centers – strategically located hubs where goods…

Special Guest Blog Post written by Bart A. De Muynck   The past few years have exposed just how fragile our supply chains can be. From tariff shocks to pandemic disruptions, from inflationary pressures to mounting parcel surcharges, the landscape has shifted beneath our feet. Companies that once managed logistics as a back-office function are now grappling with its role as a front-line business risk.   What’s often missed in this conversation is the role of freight audit and payment (FAP). Long considered a tactical necessity, FAP has quietly become a strategic imperative. And as I explored in the Better Supply Chains Market Radar: Freight Audit & Payment, the companies that treat it that way are the ones best equipped to weather today’s volatility.   Why FAP Has Become Mission-Critical   When tariffs can add 15–20% to input costs almost overnight, or when the elimination of the U.S. de minimis exemption threatens to reshape cross-border e-commerce, companies need more than visibility. They need real-time intelligence and agility.   Traditional FAP approaches—manual audits, siloed spreadsheets, reactive error correction—are no longer sufficient. Modern FAP platforms, powered by AI and advanced analytics, enable shippers to:   Audit with precision at scale, uncovering hidden…

The right match unlocks efficiency, visibility, and cost control—without drowning in unused features Special Guest Blog Post written by e2open   When picking a Transportation Management System (TMS), shiny features, slick dashboards, and buzzwords can be distracting. But here’s the truth: real ROI doesn’t come from having the most bells and whistles. It comes from finding a TMS that fits your transportation complexity like a glove.   Too simple, and you’ll outgrow it before the ink is dry. Too complex, and you’ll be paying for tools you don’t use. Nail the fit, though, and other KPIs like cost savings, faster execution, and happier customers will slide into place.   How to pick a TMS that fits your freight   Carriers and LSPs running on legacy systems miss out on the real-time visibility and cost control a modern TMS delivers, leaving them slower, less efficient, and easier to undercut. Let’s unpack how to look beyond flashy features and choose a TMS that works for your business:   Match complexity first. The biggest ROI driver is aligning your TMS with your transportation complexity. Get that right, and everything else follows.   Consider adaptability and scalability. Your TMS should grow with you. Look…

Special Guest Blog Post written by Deborah Dull   Imagine it’s launch season in your supply chain, and a team of AI agents is hard at work: coordinating shipments with suppliers, allocating inventory, and handling a missed delivery. It’s hard to go a day without hearing about the latest AI headlines: new LLMs, new applications, new use cases. These discussions are part of my every day. Business leaders and IT teams are eager to explore – and they have a lot of questions… and apprehension. In these discussions, we have found one framework that lands consistently: consider AI agents like new hires, not new software.   Step 1: Hire Like You Mean It Just like hiring humans, this step is about defining what you need. The first decision is the purpose of the role: what problems are you trying to solve? Where are your people overwhelmed? Where is your business growing in coming months? From here, the next decision is to build the business case just like you would for a new headcount. For example, consider the ROI of having a digital employee who can process supplier performance data 24/7. Now, decide on the type of agent that will join…

Special Guest Blog Post written by Sofia Rivas Herrera   One of my greatest joys is travelling around the world; learning about other cultures, ways of living and traditions. I often say that “everything is supply chain”, and this topic is no exception. When we plan a trip, we first start by defining origin and destination followed by when we want to travel and how. Then we evaluate how much we want/can spend and identify our non-negotiables, which start reducing the horizon of combinations and options we have. Does this sound familiar? In my mind this is very similar to processes within planning, procurement, network optimization and supply chain strategy. Here are 5 questions travel-related that I loved to be asked to help prove my point of this connection with supply chain:   What is the best way to plan a trip?   Planning a trip is no different than planning a new distribution model or redesigning your network. This process can look a bit like this: Define your route; origin and destination Identify your constraints: budget, time available, level of convenience and comfort, Run your optimization scenarios From there, you identify available lanes, available modes of transport, and available…

Special Guest Blog Post written by Parabola Founder & CEO, Alex Yaseen   Operators are under pressure. They’re expected to move faster, do more with less, and somehow keep everything running smoothly while their systems, tools, and data are a mess. Now, AI is adding a whole new layer. On one hand, it’s exciting. The potential is real. On the other, a lot of teams feel stuck. They know they should be using AI, but they’re not sure where it fits into their day-to-day work. These are the five questions I get asked most often—whether someone’s trying to get started with automation, or trying to figure out how AI actually helps. 1. Can we automate this, or is it too messy? This question usually comes from someone deep in a spreadsheet that was never meant to scale. The short answer is: yes, you can probably automate it. But the longer answer is that you’ll need to rethink the process first. AI can help summarize, transform, and clean data—but it won’t fix a broken workflow. That’s on you. The best teams pair structured automation with lightweight AI to get leverage. Think: using rules and logic to standardize a workflow, and AI…

Special Guest Blog Post written by Stela Jaqueta   In today’s fast-changing world, Africa’s role in global supply chains is at a tipping point. For too long, the continent has been viewed primarily as a source of raw materials rather than as a strategic partner in value creation. But what if we reimagined everything, from policies and technologies to mindsets and sustainability practices, through an Africa-centered lens? In this blog post, I explore five questions that challenge conventional supply chain thinking. From redefining Africa’s place at the global negotiation table, to elevating cultural intelligence from “soft skill” to strategic necessity, to designing climate-restorative logistics and embracing the digital revolution in a way that includes youth-led and informal businesses, each question is a call to rethink, redesign, and re-center. 1. What would a truly Africa-centered global supply chain look like? A truly Africa-centered global supply chain would shift from a model of extraction to one of empowerment and value creation. It would prioritize investment in local manufacturing, infrastructure, and knowledge transfer, ensuring that raw materials sourced from Africa are processed, packaged, and innovated on the continent. African-led businesses are seen as power players, with a voice and authority at the negotiation…

Special Guest Blog Post written by Gary Smith, CPIM-F, CSCP-F, CLTD-F, Author of “The Bridge,” Supply Chain Engineer, and Educator   1. Do Supply Chains exist in the public sector? The short answer is “YES!” I spent the first 25 years of my career in the private sector where I worked in warehouse operations, industrial engineering, and consulting, all in the logistics andsupply chain area. I cut my teeth on retail, automotive, chemical, food and beverage, publishing, and manufacturing. During that time, I also completed projects for the public sector in education and for the Department of Defense. In 2005 I was named Director of Supply Chain Operations for the New York City Housing Authority (NYCHA). We operated a 200,000 sq. ft. warehouse that shipped repair material to 335 developments in New York’s five boroughs. In 2013, I was named Vice President of Supply Logistics for New York City Transit, the largest public transportation organization in North America. We operated over 1.5 million sq. ft. of warehouse space covering all of New York City. Several years ago, I was on a national committee for the Association for Supply Chain Management (ASCM). We created this elevator speech to describe Supply Chain…

Special Guest Blog Post written by Bernadine Henderson Ms. Henderson, senior director of procurement at Protolabs, lifts the lid on buying in manufacturing and why relationships are central to it.   Simply put, the job of a buyer is really about buying the right thing at the right time for the right price. It sounds simple, but it really is very complicated because everything that’s going on in the world impacts the timing, the availability, and the price of the product. This means that buying has recently got a lot more complicated. World events have very real consequences on global supply chains. Just one example is the way in which buyers have responded to tariffs in the U.S. by re-routing sourcing locations. It takes a certain amount of agility to be a buyer in 2025, and this quick responsiveness is helped along by one key ingredient, and that is strong relationships with suppliers. Relationships Built on Trust A widely held misconception is that buyers are only interested in getting to the lowest price possible. In fact, the most important thing to a buyer is for suppliers to bring solutions that deliver overall value. In my experience, a really strong supplier…

Special Guest Blog Post written by Demostenes (Demo) Perez, Photo by Rikin Katyal   After more than 25 years in logistics and supply chain management and having led over 200 regional distribution projects, I’ve come to realize that the questions people don’t ask are often the most important. Throughout my career, I’ve worked with global multinationals, emerging brands, and family-run businesses. I’ve helped move everything from underground mining equipment to high-fashion goods, from pharmaceuticals and food to toys and chemicals. Some supply chain models I helped design are still thriving today; others were shut down after a few years. Many didn’t even make it past the drawing board. In that time, I’ve had the privilege of collaborating with logistics professionals from nearly every corner of the world and making lifelong friends in the process. Yet no matter the company size or product type, I still wish more people would ask these five questions before launching or scaling their operations in Latin America: 1. How well do I understand the diversity within Latin America? “Latin America” is often treated as a single market. It’s not. Logistics conditions in Mexico are completely different from those in Brazil. Colombia, Argentina, Peru, and Chile…

Blog Post written by Ohad Azgad, CEO of Cinch Logistics leaders must control costs while maintaining service quality, but hidden freight charges often erode profits due to poor visibility. Cinch analyzed over 7,000 line-item charges from 30+ freight forwarders, brokers, and carriers in FMCG and manufacturing, uncovering three major cost drivers: The Frequency-Impact Paradox Frequent charges like fuel surcharges appear in 14.4% of invoices but contribute just 4.2% of hidden costs. In contrast, customs duties—though present in only 5.8% of invoices—account for 52% of hidden costs. Identifying these patterns helps logistics teams focus on impactful cost reductions. Inconsistent Invoice Terminology Charge names like “Fuel Surcharge” vs. “Bunker Adjustment Factor” vary between carriers, reducing cost visibility and negotiation leverage. Standardizing terminology improves tracking, clarity, and vendor negotiations. Hidden Budget Risks: Customs, Duties & On-Carriage Fees Customs duties account for 46% of hidden costs, while on-carriage fees add 26%, despite appearing in only 4.3% of invoices. These charges are often underestimated during quoting, leading to budget overruns. Proactive management prevents unexpected expenses.   Strategies to Optimize Freight Costs Real-Time Data Analytics: Platforms like Cinch provide charge visibility during quoting, improving cost forecasting and negotiation leverage. Standardized Terminology: Consistent charge names enhance cost…

Special Guest Blog Post written by Memory Mathema   Tackling climate change is one of the defining challenges of our lifetime. Understanding the implications of decarbonization is imperative to eliminating the risks that come with taking a complacent approach. Our responsibility lies in understanding the impact of our operations and acknowledging the escalating urgency to transition to a carbon neutral future and reduce the environmental footprint of all business undertakings. This is not only right for individual organizations but for the good of the whole society. South Africa ranks 14th globally in carbon emissions and stands as Africa’s leading polluter. The nation’s energy intense economy highlights its crucial role in spearheading efforts to reduce the continent’s carbon footprint and achieve net zero goals. Outdated energy generation methods, particularly coal reliance for 80% of energy needs, overshadow the country’s vast potential in hydrogen, solar and wind power. Both public and private sectors are recognizing the need for sustainable alternatives and are transitioning towards greener energy sources, fostering a shift towards sustainable carbon neutral supply chains. Addressing Scope 3 emissions, which constitute a significant portion of global greenhouse gas emissions, is necessary to delivering carbon neutrality across operations. Organizations must entrench an…

The top supply chain trends in Africa right now include ecommerce, sustainability, technology and skills development. The e-commerce boom that was fuelled by Covid-19 is showing no signs of slowing. It is predicted that in 2025, e-commerce transactions in South Africa will grow 150% to R225 billion. While African consumers are clearly sold on the speed and convenience of online shopping, they are also increasingly recognising that there is an environmental price to be paid, and they are demanding greener e-commerce supply chains. African businesses also recognise that to compete on the global stage, and for Africa to rise as the supply chain powerhouse that many predict it can be, they must align with global environmental standards. Integrating sustainability into supply chain and logistics is therefore a growing imperative in Africa. African companies are investing in technologies like electric vehicles, renewable energy sources and advanced data analytics to measure, manage and minimise their environmental impact. They are optimising transportation routes to have fewer vehicles on the road and to cut CO2 emissions. They are adopting circular supply chain models, to get more use out of products and move beyond the traditional “take-make-waste” approach. Takealot, which is South Africa’s largest online…

Technology is advancing quickly and we all get to experience quick changes in innovation devices. It has become almost impossible today to do any job without using technology. Our lives are greatly influenced by technology, to an extent that from our daily chores at home to our professional jobs and interactions, everything is being affected by technology. What is AI? Artificial Intelligence refers to the ability of an advanced computer to perform operations normally executed by humans. To lay it out plainly, AI has human-like capacities regarding programming, however, it runs on significantly more impressive equipment. In contrast to people, smart machines can deal with huge amounts of information in real-time. AI Spring in Action The last few decades have witnessed the spring of AI. The dramatic surge in AI resulted from its progress in advanced neural networks NNs and genetic algorithms GAs from the ‘60s and ‘70s. For any organization planning to move ahead and succeed, integration of technology in its operation is a must. AI Incorporation Artificial Intelligence is now being incorporated by organizations all across the globe in a variety of ways, from robotizing a part of interacting with customers to deciding upon the products best suited…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

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The story of the manufacturing industry has been one of progress. Few manufacturers continue to produce the same products as they did in their infancy years. In order to remain competitive, manufacturers must continue to evolve their products to meet the demands of the marketplace. But meeting consumer demand is only half the battle — the other half is staying up to speed with industry advancements. New technology brings a host of changes that manufacturers must recognize. For example, increasing dependence on automation leads to the need for more skilled workers who understand these advanced systems. If workers cannot adapt successfully, organizations could find themselves struggling to keep up with the rest of the industry. To remain competitive in this dynamic environment, organizations should have several tools at their disposal that go beyond the physical equipment and technology innovations used in their facilities. These tools are ideas manufacturers can keep in their toolbox and use to produce next-level productivity. For example, one tool can be an investment in regular maintenance, which can ensure that machinery stays in service for as long as possible. This results in higher productivity and fewer costly downtime periods. For more ideas manufacturing companies should keep…

During the Revolutionary War it was common for fledging Americans to melt lead and pewter household implements and recast the liquid into ammunition. It was a simple call: You didn’t send soldiers into battle unarmed. Today’s musket balls are the masks and other personal protective equipment (PPE) that shield our incredibly courageous health care workers on the frontline of COVID-19. This PPE is in short supply both nationally and worldwide. America remains committed to putting the right tools into the hands of those who are doing so much to protect us. And the 100 Million Mask Challenge is a big step in that direction. Originally launched by Providence, in Washington State, the 100 Million Mask Challenge now calls on manufacturers, the business community and individuals nationwide to coordinate their efforts to rapidly produce PPE on the large scale needed by our nation’s caregivers. Since scaling this initiative nationwide, tens of thousands of visitors have checked out AHA’s expanded website, many of which have been manufacturers downloading the specs to make masks, face shields and gowns, or hospitals seeking the latest guidance on hand sanitizers and best practices from around the field for PPE decontamination. As AHA continues to grow the…