Nobody trains and educates better than the military. That belief, shaped by decades of service and leadership, continues to guide how she develops people and advises organizations today. In this episode of the Tango Tango podcast, host Lloyd Knight speaks with retired Chief Master Sergeant of the Air Force JoAnne Bass, the first woman to serve as the senior enlisted leader of a United States military service. An Army brat who grew up moving around the world, from Illinois to Germany to Hawaii, Bass reflects on her early years, including getting into trouble as a teenager and joining the Air Force in 1993, looking for direction and discipline. They discuss her journey from aviation management in the operations world to senior enlisted leadership at Ramstein, Goodfellow, the Pentagon, and Second Air Force. Bass shares lessons on mentorship, resilience, and learning to take care of herself after experiencing burnout. She also speaks candidly about becoming Chief Master Sergeant of the Air Force during a time of global uncertainty, navigating public scrutiny, addressing suicide and people policy reform, and leading through the challenges of the digital age. Now in her next chapter, she continues to focus on national security, leadership development, and…

In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…