Most retailers don’t have a return policy problem. They have an incentive problem. In this episode of Supply Chain Now, Scott W. Luton is joined by David Sobie, Co-Founder and CEO of Happy Returns, for a deep dive into the returns crisis and reverse logistics. David brings over a decade of real-world experience helping major retail brands turn post-purchase friction into customer loyalty. He shares critical data from their latest report with the NRF, exposing a staggering rise in retail fraud, the undeniable psychology of the in-person return, and why over 70% of merchants are moving away from free returns to save “dead stock” from rotting off store shelves.   This episode is hosted by Scott W. Luton. Produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with David Sobie Learn more about Happy Returns Learn more about Supply Chain Now Learn more about our hosts Want more Supply Chain Now? We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream, or webinar: Watch and listen to more Supply Chain Now episodes here Subscribe to Supply Chain…

The Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience! In this week’s special episode of The Buzz, host Scott Luton and guest host Kristi Porter with Vector Global Logistics and Logistics with Purpose welcome three very special guests: Yaroslav Hnatusko with Restore Ukraine, Oksana Butrameeva with Mama Plant a Tree, and Vicki Bachmann with MATTER. Listen in and learn more about the incredible work our guests are doing to contribute to humanitarian efforts and aid to Ukraine, and how you can embody our mission, ‘Deeds, not words,’ dig in, and help.