Creating a world class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind. Michael Prince is the Vice President of…
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Dial P Crossover: Taking a Thoughtful Approach to Relentless Improvement Featuring Tom Burke with ButcherBox
Although the most memorable shortage of 2020 was toilet paper, there was a span of time in the spring and early summer when the food supply chain was under strain as well. Concerned about lockdowns and being able to feed their families, people bought huge quantities of groceries and stocked up their homes…
Taking a Thoughtful Approach to Relentless Improvement Featuring Tom Burke with ButcherBox
Although the most memorable shortage of 2020 was toilet paper, there was a span of time in the spring and early summer when the food supply chain was under strain as well. Concerned about lockdowns and being able to feed their families, people bought huge quantities of groceries and stocked up their homes…
Regional Parcel Carriers — Expand Your Carrier Network Beyond the Big 2
Have you added carrier diversification to your freight strategy yet? With so many new players and economic changes on the horizon, it just might be time. To answer all your burning questions about diversifying, Scott and Greg sat down with RateLinx’s Shannon Vaillancourt and Nate Endicott. Tune in to hear their expert take on overcoming common…
Lessons in Logistics and Leadership with American Eagle Outfitters’ Shekar Natarajan
From a DVD resume to leading some of the world’s most complex supply chains, American Eagle Outfitters Executive Vice President Shekar Natarajan has seen and done it all. And now, he’s sharing his wisdom with Scott and Enrique (and you). Tune in to hear Shekar’s inspiring story, his thoughts on the importance of culture, competitive…
Don’t Take Anyone’s Advice with Mathilde Collin
If you are a knowledge worker, chances are you manage most of your life and communications through email. And while collaboration platforms have come a long way, email always seems to stay the same. Most workers accept its limitations because they don’t believe there is a better way. But what if there were? Mathilde Collin is the…
Sustainably Winning Sound Customers for Life Featuring Phil Rich with Sweetwater
Sweetwater sells musical instruments, live sound equipment, and recording equipment for every lever of user – people building multimillion dollar studios, clubs and churches that needs audio, etc. Because e-commerce is their primary sales channel, they have also built up an exceptional team of sales engineers that are trained to do everything from advise…
Supply Chain Now Classic: How to Meet New Customer Expectations in a New World of Retail with Lowe’s Donald Frieson
Retail is local — but it’s also home to an increasingly global set of fulfillment and distribution requirements (and challenges). Meanwhile, customer expectations for seamless omnichannel experiences and two-day delivery keep the pressure set on “high.” But good news: in this classic Supply Chain Now episode, Executive Vice President of Supply Chain for Lowe’s…
How to Meet New Customer Expectations in a New World of Retail with Lowe’s Donald Frieson
Retail is local — but it’s also home to an increasingly global set of fulfillment and distribution requirements (and challenges). Meanwhile, customer expectations for seamless omnichannel experiences and two-day delivery keep the pressure set on “high.” But good news: in this episode, Executive Vice President of Supply Chain for Lowe’s, Donald Frieson, joins Scott and Greg…
How to Optimize the Experience for Internal & External Customers in 2022
Between unpredictable disruptions, a lack of visibility and a whole slew of shortages, it can be pretty tough to deliver a positive customer experience these days. But don’t be discouraged: Dan Reeve, Director of Sales at Esker, and Chad Molen, Service Delivery Manager at NIMBL, have joined co-hosts Scott and Allison to break down what companies need…
Fueling Excellent Customer Experience Through Visibility, Diversification, and Agility
Learn how a large shipper with large and diverse product and supplier portfolios delivers excellent customer experience amid constantly changing and uncertain global supply chain conditions, and join in the engaging discussion.
3 Ways to Deliver a Predictable Customer Experience in Uncertain Times with Nate Endicott from RateLinx
Back in the ‘old normal’ of two years ago, all a company needed to be strategic about their shipping was a BI solution and a few targeted metrics to focus on. That would carry them through the year. Now, however, everything is constantly in flux – from metrics to performance targets to the network itself…