Earlier this year, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
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Obsessing Over the Frontline Customer Experience featuring Michael Prince from Walmart
Creating a world class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind. Michael Prince is the Vice President of…
Turning Waste Products into Treasure Featuring Joy Hicks
Many large companies have individuals or teams who are responsible for sustainability, but, in the end, sustainability is everyone’s job. It is truly a cross-functional initiative. Joy Hicks is the Senior Manager of Sustainability with the Home Depot. She and her team are responsible for everything from the products Home Depot sells in their stores…
Why Retailers Must Optimize Their Digital Channels (And How to Do It) with DHL’s Nabil Malouli
eCommerce is having a moment, but can retailers meet that moment with the right strategies and tools? In this episode, Scott and Greg chat with DHL SVP of Global eCommerce Nabil Malouli on the evolution of digital channels over the last five years, why social commerce is the new frontier, how reverse logistics can make or break profitability…
Take it Back, Fix it Up: Moving Forward on Reverse Logistics with Tony Sciarrotta and Tom Maher
As reverse logistics programs have been steadily gaining traction and popularity, the technologies that support efficient repair, refurbishment and recycling have also evolved. In this episode, Scott joins Tony Sciarrotta, Executive Director of The Reverse Logistics Association, and Tom Maher, Senior VP of global service parts at Dell, Inc. Tune in to hear…
Scott’s Favorite Episodes: Giving Forward with Claudia Freed, CEO of EALGreen
Host Scott Luton was joined by Claudia Freed, President & CEO of EALgreen, where she helps students get an education beyond high school. By helping logistics companies offload unneeded equipment, she helps technical schools train new drivers – starting them down the path of productive a lifelong career…
Conceptually Counterintuitive Competing Priorities: Working in Retail with Marie Hurst
Some industries think they have it tough – and then there is retail. From constantly shifting consumer demand and intense competition to razor thin margins and a huge workforce, succeeding as a retail executive requires courage and conviction. Scott Luton recently spoke with Marie Hurst, Vice President of Operations and Logistics with Bunzl Retail Services, a division…
You Can’t Have a Good Supply Chain Without Good Leadership: Jason MacIver with Dell
How companies use their supply chains can either be the key to their success or the starting point to their downfall. But like so many other corporate initiatives, leaders have to recognize the potential of and invest in the futures of the people in the supply chain as much as the chain itself. Jason MacIver is the Vice President of Services Procurement at Dell Technologies and…
Turning One Man’s Trash into Another Family’s Treasured Connection
Rob Bergquist is the Co-Founder and Director at Cell Phones For Soldiers, a nonprofit that provides cost-free communication tools to active-duty military members and low-income veterans via responsibly recycling cell phones and other electronic devices. He and his sister, who was only 13 at the time, were featured in a story on CBS Nightly News in 2004…
Moving Forward With Returns: Freight & Reverse Logistics Forecasts With John Haber
If you want to talk freight, interview John Haber. So we did (again)! Reporting live from the 18th annual Reverse Logistics Association conference and expo, Scott sat down with Haber to get his POV on current trends impacting logistics, projected growth for returns, rising customer expectations and more. Tune in for his expert take and get his big, bold prediction for…
Positioning Agility as an Affordable Source of Supply Chain Resilience
Host Scott Luton was joined by Alan Amling, Distinguished Fellow at the University of Tennessee Supply Chain Institute, and Tom Goldsby, Dee & Jimmy Haslam Chair in Logistics at Haslam College of Business at the University of Tennessee. In this conversation, Scott, Alan, and Tom talk about what they see going on in supply chain – from upcoming talent to academic…
Learning Patience in an On-Demand Society
Host Scott Luton was joined by Chris Bleess, Vice President, Sales and Partnerships at Service Central Technologies, a provider of cloud-based SAS applications for aftermarket services. They can manage aftermarket repairs in a retail setting, via large depots, and through their service provider network…