In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role.
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The Buzz, Marketing Edition: Breaking Down Influencer Marketing, Prime Day, & Costco CX
In this week’s episode of The Buzz, hosts Mary Kate Love and Katherine Hintz bring you the second marketing edition of The Buzz! Together they tackle top news by discussing…
Supply Chain Now Classic: The Business Case for Prioritizing Reverse Logistics featuring Tony Sciarrotta
Early in 2023, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
Managing Returns for a Billion Dollar Logo featuring Julie Ryan with HP
Companies working to achieve net zero carbon emissions across the entire value chain must take urgent and decisive action. Any product innovation has to take into consideration…
Good Business Should Be Good for the Environment featuring Greg Skrovan with Intel
Reverse logistics teams always have an important role to play in a company, but at Intel they are uniquely well positioned for impact…
The Business Case for Prioritizing Reverse Logistics featuring Tony Sciarrotta
Earlier this year, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
Obsessing Over the Frontline Customer Experience featuring Michael Prince from Walmart
Creating a world class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind. Michael Prince is the Vice President of…
Turning Waste Products into Treasure Featuring Joy Hicks
Many large companies have individuals or teams who are responsible for sustainability, but, in the end, sustainability is everyone’s job. It is truly a cross-functional initiative. Joy Hicks is the Senior Manager of Sustainability with the Home Depot. She and her team are responsible for everything from the products Home Depot sells in their stores…
Why Retailers Must Optimize Their Digital Channels (And How to Do It) with DHL’s Nabil Malouli
eCommerce is having a moment, but can retailers meet that moment with the right strategies and tools? In this episode, Scott and Greg chat with DHL SVP of Global eCommerce Nabil Malouli on the evolution of digital channels over the last five years, why social commerce is the new frontier, how reverse logistics can make or break profitability…
Take it Back, Fix it Up: Moving Forward on Reverse Logistics with Tony Sciarrotta and Tom Maher
As reverse logistics programs have been steadily gaining traction and popularity, the technologies that support efficient repair, refurbishment and recycling have also evolved. In this episode, Scott joins Tony Sciarrotta, Executive Director of The Reverse Logistics Association, and Tom Maher, Senior VP of global service parts at Dell, Inc. Tune in to hear…
Scott’s Favorite Episodes: Giving Forward with Claudia Freed, CEO of EALGreen
Host Scott Luton was joined by Claudia Freed, President & CEO of EALgreen, where she helps students get an education beyond high school. By helping logistics companies offload unneeded equipment, she helps technical schools train new drivers – starting them down the path of productive a lifelong career…
Conceptually Counterintuitive Competing Priorities: Working in Retail with Marie Hurst
Some industries think they have it tough – and then there is retail. From constantly shifting consumer demand and intense competition to razor thin margins and a huge workforce, succeeding as a retail executive requires courage and conviction. Scott Luton recently spoke with Marie Hurst, Vice President of Operations and Logistics with Bunzl Retail Services, a division…