In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints.
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Real Shipping Stories. Real Money Saved.
With consumer confidence plummeting and logistics costs sitting near record highs, shippers are getting squeezed from both sides. In response, we’ve assembled a panel of logistics pros who’ve worked with everyone from scrappy startups to Fortune 500 giants for a webinar you can’t miss!
Cut costs. Win loyalty. Carrier strategies built for a changing world.
In this episode of Supply Chain Now, Scott Luton and Tevon Taylor sit down with Lori Boyer, Director of Content, and John Wharff, Director of Sales and Solutions Engineering at EasyPost, to break down the latest shifts in carrier networks and what they mean for…
Small Parcel in 2024: What You Are Leaving on the Table
“When you’re looking at budgeting for the next two, three, four years, know that the parcel market right now is ripe. So go for it hard right now. Plan for volumes to stay pretty steady.”
Why The Grass Isn’t Greener: Neon Logistics TMS Selection Story
Selecting the right Transportation Management System (TMS) solution can be crucial for businesses. Finding a solution with the right balance of cost efficiency…
Keeping Promises in Logistics and Supply Chain: Strategies for Delivering on Customer Expectations
Many promises are made in the supply chain every day, from shippers and freight forwarders, to customers and their stakeholders. As everyone has experienced over the last few years…
Supply Chain as an Endurance Sport featuring Mike Skinner
Dynamic leadership teams recognize opportunities as they present themselves, even when they come from unexpected places…
Why Having a Great Relationship with your Forwarder Pays Dividends
Moving freight across international borders has not been an easy task over the past few years. With chaos surrounding supply chains, cultivating a close relationship with your…
Vine Line Logistics Talks Collaborative TMS & Fast-Track Growth with Turvo
Vine Line logistics got its start in 2008 moving produce from the west coast to the Midwest. As customers asked for more, they continued saying, “Yes, we can.” That started them on a digital transformation journey that brought them into a meaningful relationship with Turvo…
How Shippers Can Optimize Their Allocation Management Featuring Gordon Downes with NYSHEX
Managing your allocation is a dynamic process that requires proactive planning. But the tools and processes shippers use today are static and reactive resulting in shortfalls, contract penalties, and missing out on containers you contracted for. This is further complicated by the fact that a shipping carrier’s product is ‘perishable’ in the sense that the…
Leverage Your Data to Navigate Changes and Become More Sustainable featuring Caleb Nelson with Sifted
2022 will be a year of change for shippers. Labor shortages are causing the carriers to struggle to meet capacity demands. Meanwhile, consumer demand for sustainable practices is on the rise. Carriers have always taken a sophisticated approach to determining pricing and routing freight, but the disruptions of the last two years are forcing them to completely…
Analysis of the U.S. Bank 2021 Q3 Freight Payment Index featuring Patricia Gabriel & Bobby Holland
U.S. Bank processed $29.7 billion in freight payment transactions in 2020. Those payments and the data that accompanies them are analyzed quarterly by Bobby Holland VP/Director of Freight Data Solutions at U.S. Bank and his team. The FPI report includes quarter over quarter, year over year, and full year data and analysis…