Labor management is a good start to understanding operational performance, but productivity metrics alone are inadequate to drive efficiencies and business results at scale. Learn how Ferguson has superpowered their labor management practices with Operations Financial Management (OpsFM). Their sophisticated approach to data helps them quickly discern the root causes of performance lags – such as labor performance, processes, or a change in workflow. And by managing to both performance and cost metrics, they are able to bridge the understanding between operations and finance. Join Supply Chain Now hosts, Scott Luton and Tandreia Bellamy, along with Blake Engel of Ferguson and Dan Keto of Easy Metrics, as they show you how to bridge that gap. Learn how Ferguson manages their business by the numbers and drives operational efficiencies at scale. In this webinar you will learn: How to factor difficulty of work content and adjust labor to account for it How to identify the causes of waste and take action for efficiency gains The data sources you need to merge and unify to get visibility at this level How to approach metrics to understand process performance What are the key KPIs, from GM to employee, and how to cascade them

Think you’ve got visibility? Think again. Every year, an estimated 8 billion packages in the U.S. move “blind” — in transit, but not being tracked accurately or in real time. No alerts. No updates. Just guesswork. Before you know it, customers are upset, WISMO tickets are out of control — and your revenue is circling the drain. In this no-fluff session, we’ll uncover four critical visibility fails that quietly wreck shipping performance and erode customer trust during peak. And more importantly, we’ll show you exactly how to fix them fast using tools you already have.   You’ll walk away knowing how to: Detect and fix phantom shipments stuck in pre-transit limbo Set up real-time exception alerts before customers start complaining Eliminate tracking silos with one source of truth across carriers Use webhook-powered automation to reduce WISMO tickets and protect your margins