Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. At the same time, equipment complexity is rising, margins are squeezed, and resources are stretched. This webinar will explore how leading companies are using AI, predictive technologies, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and orchestrate supply chain, billing, and finance processes for both traditional and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth. Webinar Key Takeaways: -The market is shifting from fixing what’s broken to proactively ensuring assets and services deliver promised value. -Predictive technologies & AI in Field Service are fundamental to improve performance, reduce the cost to serve, and respond to increasing customer demands -Eliminating data and process silos elevates performance, unlocks new business models, and enables end-to-end process orchestration across the service lifecycle with AI.

The importance of supply chain has never been higher and senior leaders are realizing how critical supply chain performance is to their company success. Accordingly, decisions to invest in supply chain resiliency and agility are gaining visibility across c-suites and boards of directors. With that visibility comes the opportunity to break from forcing new ways of thinking into existing supply chain models and truly drive digital transformation. Global confectionery, food, and pet care products and services leader Mars knows this firsthand as its recent investments are addressing both the need for end-to-end supply chain transformation and making a positive impact on the world around us. To do so, Mars has partnered with Kinaxis for their specialized supply chain capabilities and simulation to gain agility and transparency in its supply chain. Join Will Beery, VP Global Transformations, Mars Digital Technologies, and Anne Robinson, Chief Strategy Officer at Kinaxis, along with hosts Scott Luton and Greg White with Supply Chain Now, in this wide-ranging discussion covering the need to balance vision and execution as supply chains transform, innovate and evolve in ways that make a positive impact on the world.