In this week’s episode, host Scott W. Luton (inspired by a recent trip to Hattie B’s) dives into the journeys of two iconic businesses that you probably know – – but shares aspects of their stories that you probably don’t know. Take a listen to learn more about who gave Colonel Sanders his rank & how Ben & Jerry’s shot down early efforts by the Doughboy to keep their ice cream off the shelves.
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AI
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May 20, 2024
2024 Disruption: Port Challenges, Drayage Shipping & Planning Ahead
The current market volatility is making disruptions commonplace, so how can you anticipate and navigate an ever changing landscape? In this episode of Supply Chain Now, hosts Scott W. Luton and Allison Giddens delve deep into the turbulent waters of supply chain management with industry experts Nathan Crocker and Drew Herpich from Nolan Transportation Group (NTG). Nathan Crocker shares his decade of experience in drayage operations, offering invaluable perspectives on strategic decisions, cost understanding, and the significance of diversification in today’s shipment landscape. Drew Herpich, NTG’s Chief Commercial Officer, highlights the essentials of planning capacity and connections at ports, shedding light on how inflation and capital constraints impact shipping decisions. From discussing how to use historical data to predict shipping timelines to the challenges posed by fluctuating interest rates, this episode covers it all. Listen in and also gain insights into the importance of choosing the right partners to handle unpredictability in supply chain dynamics effectively. Prepare for actionable insights that could profoundly impact how you manage logistics and make strategic decisions.
customer experience
Podcast
December 8, 2025
How AI and Innovation are Reshaping Procurement featuring Todd Heimes with Amazon Business
In this episode of Supply Chain Now, host Scott Luton sits down with Todd Heimes, Vice President of Amazon Business, live from Amazon Reshape 2025 in Seattle. Todd—an Amazon veteran of 26 years and a Seattle resident for over 30 years—shares rare, behind-the-scenes insights on scaling Amazon Business across Europe, Japan, and India, and leading multiple global teams including small business, global marketing, Business Prime, and international expansion. Todd explains how AI and innovation are reshaping procurement, with Amazon working to eliminate inefficiencies, reduce manual drudgery, and empower organizations to make smarter, faster purchasing decisions. He underscores the enduring influence of Jeff Bezos’ principle: start with the customer and work backwards. Todd shares a fascinating look at how Amazon Business streamlines procurement for large-scale, high-stakes operations, and also breaks down Amazon’s newest AI-driven capabilities—like the Amazon Business Assistant and Spend Anomaly detection—designed to elevate customer experience and bring intelligence to purchasing workflows. Todd closes with advice for today’s supply chain leaders: master your data to navigate uncertainty and drive smarter decisions. Tune into this episode to hear how Amazon Business is using AI, innovation, and customer-obsessed strategies to transform procurement and empower organizations to work smarter and faster. This…