Bobby Holland is a man in the know. Nearing four decades of broad-based data processing, software engineering, and consulting experience, he is now the Vice President/Director of Freight Business Analytics, and in charge of the U.S. Bank Freight Payment Index. Published every quarter by U.S. Bank, it has become a go-to source of information for freight shipping trends at a national and regional level. Joining Bobby on this episode of the podcast is the returning Eric Olson, Sales Support Operations Director at Total Quality Logistics (TQL), where he has spent almost 20 years working in a variety of management roles. Listen in as the conversation focuses on the U.S. Bank 2023 Q4 Freight Payment Index, based on billions of dollars worth of spend data. Bobby reveals that one region of the country saw a huge drop in shipments of more than 25% year over year. Insights such as this, underpinned by raw and unquestionable data, are why companies such as TQL and supply chain professionals like Eric turn to it for valuable insights that help to underpin their own strategies. Through the podcast, the duo talk through seven key takeaways from the 2023 Q4 report, explaining some of the trends…

In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.