In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

The current market volatility is making disruptions commonplace, so how can you anticipate and navigate an ever changing landscape? In this episode of Supply Chain Now, hosts Scott W. Luton and Allison Giddens delve deep into the turbulent waters of supply chain management with industry experts Nathan Crocker and Drew Herpich from Nolan Transportation Group (NTG). Nathan Crocker shares his decade of experience in drayage operations, offering invaluable perspectives on strategic decisions, cost understanding, and the significance of diversification in today’s shipment landscape. Drew Herpich, NTG’s Chief Commercial Officer, highlights the essentials of planning capacity and connections at ports, shedding light on how inflation and capital constraints impact shipping decisions. From discussing how to use historical data to predict shipping timelines to the challenges posed by fluctuating interest rates, this episode covers it all. Listen in and also gain insights into the importance of choosing the right partners to handle unpredictability in supply chain dynamics effectively. Prepare for actionable insights that could profoundly impact how you manage logistics and make strategic decisions.