Our profession has a tendency to disconnect discussions about how to create high performing supply chains from how to create high performing supply chain employees and teams. We see this in both business and academia. In business, HR is often seen as more administrative than strategic, and supply chain and HR metrics and strategy are often not aligned. It’s a similar situation in academia, with even the great Michael Porter viewing HR as an administrative role. In this webinar, as part of our webinar series, “The Bridge,” we’ll explore the reasons behind the disconnect and how to bridge the gap between supply chains and the people who run them.

Think you’ve got visibility? Think again. Every year, an estimated 8 billion packages in the U.S. move “blind” — in transit, but not being tracked accurately or in real time. No alerts. No updates. Just guesswork. Before you know it, customers are upset, WISMO tickets are out of control — and your revenue is circling the drain. In this no-fluff session, we’ll uncover four critical visibility fails that quietly wreck shipping performance and erode customer trust during peak. And more importantly, we’ll show you exactly how to fix them fast using tools you already have.   You’ll walk away knowing how to: Detect and fix phantom shipments stuck in pre-transit limbo Set up real-time exception alerts before customers start complaining Eliminate tracking silos with one source of truth across carriers Use webhook-powered automation to reduce WISMO tickets and protect your margins