The world is becoming more software-driven and while it’s helping accelerate innovation, it’s also increasing risk. Service providers, equipment manufacturers and the various suppliers in the information communications technology (ICT) industry are seeing a sharp rise in breaches and attacks through the infiltration of downstream suppliers of software as well as hardware, and professional services. However, a new process-based standard, SCS 9001, is in development by the members of TIA with the goal of helping businesses lock these attackers out. Due for release later in 2021, this new process-based standard is poised help companies and better protect their internal operations and identify verified trusted suppliers (and their suppliers’ suppliers) for network solutions. By certifying their internal operations and verifying trusted suppliers and products and services, life will soon be much harder and success far more expensive for the suspected nation-states and crime syndicates behind these devastating attacks. In addition, the standard will include a collection of security performance measurements for aggregation of anonymous benchmark results to help drive continual industry improvement. Join us as we discuss why this new industry standard is especially critical for new 5G and IoT networks that are aiming to connect everything from our coffee makers…

Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. At the same time, equipment complexity is rising, margins are squeezed, and resources are stretched. This webinar will explore how leading companies are using AI, predictive technologies, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and orchestrate supply chain, billing, and finance processes for both traditional and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth. Webinar Key Takeaways: -The market is shifting from fixing what’s broken to proactively ensuring assets and services deliver promised value. -Predictive technologies & AI in Field Service are fundamental to improve performance, reduce the cost to serve, and respond to increasing customer demands -Eliminating data and process silos elevates performance, unlocks new business models, and enables end-to-end process orchestration across the service lifecycle with AI.