Join Supply Chain Now hosts Scott Luton and Marty Parker, special guests Ryan Murphy and Dhaval Desai with Microsoft, as well as Anna Linden with SAP, as we dive into an incredible story of supply chain transformation. The discussion will provide actionable insights into how Microsoft has transformed its supply chain organization, to better manage complexity across its global operations, while providing for unprecedented scale and capacity. The panel will discuss the breakthroughs that Microsoft has achieved in planning, resiliency, and sustainability, as well as how they’ve leveraged the powerful combination of lean thinking and artificial intelligence to fuel big outcomes. You’ll also learn more about how Microsoft & SAP have collaborated for years, including what lies ahead in the future as global supply chain management continues to innovate and evolve.

Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. At the same time, equipment complexity is rising, margins are squeezed, and resources are stretched. This webinar will explore how leading companies are using AI, predictive technologies, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and orchestrate supply chain, billing, and finance processes for both traditional and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth. Webinar Key Takeaways: -The market is shifting from fixing what’s broken to proactively ensuring assets and services deliver promised value. -Predictive technologies & AI in Field Service are fundamental to improve performance, reduce the cost to serve, and respond to increasing customer demands -Eliminating data and process silos elevates performance, unlocks new business models, and enables end-to-end process orchestration across the service lifecycle with AI.