Join Supply Chain Now hosts Scott Luton and Greg White as they welcome Nate Endicott, SVP Sales and Marketing with RateLinx, and Andy Houtz, Transportation Director for School Specialty in this upcoming webinar, “Fueling Excellent Customer Experience Through Visibility, Diversification, and Agility.” Learn how a large shipper with large and diverse product and supplier portfolios delivers excellent customer experience amid constantly changing and uncertain global supply chain conditions, and join in the engaging discussion.

Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. At the same time, equipment complexity is rising, margins are squeezed, and resources are stretched. This webinar will explore how leading companies are using AI, predictive technologies, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and orchestrate supply chain, billing, and finance processes for both traditional and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth. Webinar Key Takeaways: -The market is shifting from fixing what’s broken to proactively ensuring assets and services deliver promised value. -Predictive technologies & AI in Field Service are fundamental to improve performance, reduce the cost to serve, and respond to increasing customer demands -Eliminating data and process silos elevates performance, unlocks new business models, and enables end-to-end process orchestration across the service lifecycle with AI.