Reinventing Retail Returns Management & Improving Fraud Prevention
In this episode of Supply Chain Now, host Scott W. Luton sits down with David Morin, Vice President of Client & Retail Strategy at Narvar, to explore the evolving world of returns management and the operational complexities shaping today’s retail landscape. David shares insights into how Narvar is enhancing customer experiences post-purchase while addressing the critical challenges of returns logistics. From the role of AI in improving returns processing to strategies for fostering a seamless omnichannel experience, David emphasizes the importance of customer and retailer satisfaction alike.
For retail and supply chain leaders, this episode uncovers the delicate balance between delivering exceptional customer experiences and managing costs in a world of increasing returns. Tune in to discover how innovative practices and cross-functional strategies can help retailers drive loyalty, enhance inventory management, and optimize reverse logistics for the future.
This episode is hosted by Scott Luton and produced by Amanda Luton.
Additional Links & Resources
Check out all the great resources and information mentioned during the show:
Want more Supply Chain Now?
We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream, or webinar:
- Watch and listen to more Supply Chain Now episodes here
- Subscribe to Supply Chain Now on your favorite platform
- Connect with the Supply Chain Now community and programming
- Work with us! Download Supply Chain Now’s NEW Media Kit
- UPCOMING WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale
- Check out all upcoming Supply Chain Now Events
- For everything else, start here!
More Podcast Episodes
Logistics Cluster: Delivering Aid in Crisis Zones
