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How to Optimize the Experience for Internal & External Customers in 2022

Between unpredictable disruptions, a lack of visibility and a whole slew of shortages, it can be pretty tough to deliver a positive customer experience these days. But don’t be discouraged: Dan Reeve, Director of Sales at Esker, and Chad Molen, Service Delivery Manager at NIMBL, have joined co-hosts Scott and Allison to break down what companies need…

Why Automation Could Be the Key To Employee Engagement with Esker’s Dan Reeve

You’ve heard of automation “stealing” jobs – but what if it actually has the potential to attract and retain more workers? Everywhere you look across the supply chain, people are missing – but the impact is perhaps nowhere more apparent than in customer service, where some companies have lost up to 50% of reps. And in the absence of workers, those same…

Supply Chain Now Episode 413

As the whole world pivots from in person to virtual living and working, and bricks and mortar to all eCommerce all the time, businesses are having to redirect their operating models and strategies – changing on a dime in response to shifting demand and logistical constraints.

Supply Chain Now Episode 378

For all the enthusiasm around machine learning and AI, many companies still don’t have a good way to ‘train’ digital agents before investing in and implementing complex, expensive systems. This requires access to a huge volume of data and an iterative training and refinement process: needs that are met by the ‘digital twin,’ or virtual commissioning.

Supply Chain Now Episode 385

Companies are running out of people, space, and time. Firms that want to remain competitive have to reduce their dependency on labor and move warehousing and distribution closer to their customers – even though that makes the operation more expensive.

Supply Chain Now Episode 395

Despite the expansion of technology, a significant portion of work is still done manually, often using spreadsheets. Not only is that slow and inefficient, it opens the door to unacceptably high levels of risk – even under the best working conditions. The COVID-19 pandemic has drawn stark comparisons between the firms that were able to pivot (and pivot back) and those that fell victim to their lack of investment in technology.

Supply Chain Now Episode 404

One of the reasons so many digital transformations struggle to deliver the desired ROI is that they fail to escape the realm of technology projects to become full business transformation. In fact, many of the companies that think they have led digital transformations have really just led digitalization projects, taking data, documentation, and processes online without fundamentally changing what they achieve for the business as a whole.