Companies are grappling with a multitude of challenges. The most common – labor availability, supply chain variability, and rising customer service expectations…
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The Impact of Change Orders on Your B2B Customer Service Team
By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date…
Marketing: Una experiencia tanto racional como emocional
Enrique Alvarez da la bienvenida a Rafael Aparicio Director de mercadotecnia y consultor independiente, donde nos comparte su expertise en la evolución del marketing…
RPM Accelerates Growth, Moves the Market Forward through Turvo TMS
RPM, an international shipping and logistics company, is carving its own path as a leader in vehicle transportation and specialized freight. The vehicle transport sector has fallen years…
How Automation Improves Customer Communication & Supply Chain Performance
Ongoing supply chain disruptions have not only made product shortages and delivery delays the norm, but they have also exposed the internal weaknesses…
Supply Chain Now Classic: Sustainably Winning Sound Customers for Life
Sweetwater sells musical instruments, live sound equipment, and recording equipment for every lever of user – people building multimillion dollar studios, clubs and churches that needs audio, etc. Because e-commerce is their primary sales channel, they have also built up an exceptional team of sales engineers that are trained to do everything from advise…
Dial P Crossover: Taking a Thoughtful Approach to Relentless Improvement Featuring Tom Burke with ButcherBox
Although the most memorable shortage of 2020 was toilet paper, there was a span of time in the spring and early summer when the food supply chain was under strain as well. Concerned about lockdowns and being able to feed their families, people bought huge quantities of groceries and stocked up their homes…
Taking a Thoughtful Approach to Relentless Improvement Featuring Tom Burke with ButcherBox
Although the most memorable shortage of 2020 was toilet paper, there was a span of time in the spring and early summer when the food supply chain was under strain as well. Concerned about lockdowns and being able to feed their families, people bought huge quantities of groceries and stocked up their homes…
Sustainably Winning Sound Customers for Life Featuring Phil Rich with Sweetwater
Sweetwater sells musical instruments, live sound equipment, and recording equipment for every lever of user – people building multimillion dollar studios, clubs and churches that needs audio, etc. Because e-commerce is their primary sales channel, they have also built up an exceptional team of sales engineers that are trained to do everything from advise…
How to Optimize the Experience for Internal & External Customers in 2022
Between unpredictable disruptions, a lack of visibility and a whole slew of shortages, it can be pretty tough to deliver a positive customer experience these days. But don’t be discouraged: Dan Reeve, Director of Sales at Esker, and Chad Molen, Service Delivery Manager at NIMBL, have joined co-hosts Scott and Allison to break down what companies need…
PING Drives to Supply Chain Transformation Success
Demand for golf equipment surged during the global pandemic as more people explored new forms of safe, outdoor activities. PING, a global leader in golf equipment, apparel, and accessories, turned these unexpected events into an opportunity to drive growth and deliver on its promise of innovation and exceptional customer service.
Supply Chain Now – Episode-426
The field of customer experience management (or “CX”) has only formally been around since the early 2000’s, but it has quickly grown to be one of the most important areas of investment for companies. Whether they have responsibility for big companies, small companies, startups, or government organizations, leadership teams want to make sure their customers are happy, and that success stories reach new prospective customers.